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Error in bundle on-hand calculation when child items at zero

  • Oct 24, 2025 5:23 PM UTC
  • 2 replies
  • 0 views

LegionTerrain

We're experiencing an error with Bundles and Inventory sync and have reached out to support some time ago. I'm wondering if anyone else is experiencing the same issue or if this is somehow something we've caused.  In short, a bundle which has multiple children always calculates the lowest positive integer above zero.

Example - Lets say a bundle SKU is has 3 children with 1, 2, and 3 available, respectively. Bundles correctly calculate that the bundle only has 1 unit available.

However, if the same bundle SKU had 3 children with 0, 5 , and 4 available, the available count for the bundled SKU is miscalculating to 4, the next highest integer above 4.

For us, this is causing overselling of bundles (our best sellers) when child items are out of stock.

2 replies

CaraAdmin
  • Community Manager
  • Oct 30, 2025 7:16 PM UTC

Hello @LegionTerrain!

Thank you so much for reaching out about this! I’ve followed up with our development team for any updates. I also noticed that your support ticket #8831422 is currently on hold while our support team collaborates with them. They’ll be sure to share any new information as soon as it becomes available.

I completely understand how frustrating this can be—especially with the busy season approaching. We appreciate your patience and understanding as we work to resolve this issue.

Have a wonderful day!

-Cara


LegionTerrain

If you guys need someone to look at the code with you, I will.