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error printing labels

  • Jan 11, 2021 4:28 PM UTC
  • 2 replies
  • 0 views

Tried to print a label and got this error.  

 

Tried to hit the help tab and got this error

 

 

I'm really in a bind trying to ship out a couple orders and cannot get the account to work or have no way to reach support.  Please can someone assist?

 

I had a duplicate stamps.com account that they closed over the weekend, following the advice form my onboarding advisor.  I think that has something to do with this but cannot reach anyone in support.

 

Thanks

 

Craig

    This topic has been closed for replies.

    2 replies

    masonfabian
    • masonfabian
    • Employee
    • Jan 11, 2021 5:23 PM UTC

    Stamps.com should only affect USPS orders so I don't think that is your problem. You checked all the associated emails?

    HorseGuard
    • HorseGuard
    • Employee
    • Jan 11, 2021 10:57 PM UTC

    This error actually has nothing to do with Stamps.com, and is an issue with UPS. You may want to try to clear your cache. I've found with Shipstation, clearing my cache works a lot of wonders!

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