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Etsy Integration – listingId Missing When SKU is Assigned

  • Sep 8, 2025 9:09 PM UTC
  • 4 replies
  • 10 views

vikramkapoor

Hi everyone,

I noticed a limitation with the Etsy integration in ShipStation.

If an Etsy listing does not have a SKU, the sku field in ShipStation’s API contains the Etsy listingId.
If a SKU is assigned on Etsy, ShipStation’s API only returns that SKU, and the original listingId is not available.

This is a problem because many merchants need both values:

- listingId for mapping

- SKU for inventory management

Suggestion: Please consider adding the Etsy listingId as a separate field in the Order/OrderItem API response, even when a SKU is defined. This would make the integration more consistent and reliable.

Has anyone else experienced this? Could the ShipStation team comment on whether this is possible?

Thanks

4 replies

CaraAdmin
  • Community Manager
  • Sep 12, 2025 3:43 PM UTC

Hello @vikramkapoor!

Welcome to the Community—we’re so glad you’re here! This is a great space to find answers, share feedback, and suggest new product features, and we hope you find it both helpful and inspiring.

Thank you for your post and for asking about this feature. We’ve shared your inquiry with our developers for review, and we truly appreciate the thoughtful details you included. Feedback like yours helps us keep improving, and we’re grateful for your input!

Happy Shipping!

-Cara


vikramkapoor
  • Author
  • Employee
  • Oct 30, 2025 1:21 PM UTC

I understand the reasoning behind gathering feedback, but this isn’t really a feature request — it’s a design flaw.
The current behavior leads to incorrect or confusing results, so it shouldn’t depend on how many users request a fix.
Design flaws should be corrected regardless of popularity. @CaraAdmin


vikramkapoor
  • Author
  • Employee
  • Sep 21, 2026 2:52 PM UTC

 Hi ​@CaraAdmin ,

Are there any updates? We've been waiting for this to be resolved for a full year.


  • Community Manager
  • Sep 25, 2026 6:58 PM UTC

Hey there, 

Did you ever open a support case regarding this? I believe we can escalate this to our engineers.