I got this message this morning on Shipstation.
I'm a little confused by this. Why is shipstation now charging an extra $20 a month just because I added Fedex to my carrier account? I rarely use Fedex but I would like to have that option, it's not worth $20 more a month.
We received the same notice. We've been with ShipStation since 2014 and today we are on the Enterprise tier. Our bill will be going from $159 to $229 for platform access and then another $95 for FedEx. I've already sent this information along to our FedEx reps as it is clearly an anti-competitive move. I wouldn't be surprised if it also violated the terms of the API agreement with FedEx.
It will be interesting to see how this plays out, but a 100% increase in price for zero actual value is pretty sad.
Mine was $40 but i only use USPS, And delete my amazon buy shipping since i think that's was only one in your carrier accounts. i'd already have switched providers if there was something better for my business, but since i love pay $3.65 for a $9 item i sell on ebay I'm sorta stuck in making pennies on the dollar.
... and not to beat a dead horse, but does everyone else remember getting a similar email in January when ShipStation decided to increase the cost of each plan? Our Silver plan went from $49.99 to $59.99 - a 20% increase. Now that we're at $60 per month, we're being hit with a 50% increase. So from January to June, we're going from $49.99 to $89.99, and as so many others have said, there is no added functionality. Nothing more than what I had when I signed up a decade ago.
If you're curious about your January rate increase, search your email for "Notice: Changes to Your ShipStation Subscription Fee". You'll likely see something similar to the screenshot below.
This is appalling. Our 3-person small business will have to pay a $40 per month increase - which is a 230% increase. A 230% price increase is unheard of - they may be settting a new record. I've posted reviews about this as many places as I could - I realize it probably won't do anything but it made me feel better. I was hoping ShipperHQ could use ShipStation Carriers but they can't. We are looking elsewhere - I hope this greed backfires and they lose money over it instead of scamming more money from customers.
Well SHIP! You've got to be SHIPPING me with this! This is complete and utter Horse SHIP! I just can't believe the SHIP you guys are trying to pull! You guys are taking a massive SHIP on our small business!
now that this conversation is being censored I suggest we all discuss here: https://www.reddit.com/r/shipstation/
OP would you kindly edit your post to link to this?
Longtime Shipstation customer here. Our business also requires using our own FedEx account for legal and hazardous goods shipping. We are obligated to be the shipper of record, and cannot rely only on built in carriers. We do utilize some of Shipstations services like USPS and GlobalPost.
We find this fee arbitrary and excessive! Outrageous on many levels. I hope something is done to correct this disastrous new fee structure. I could imagine a small reasonable fee to add our 3rd party accounts, but this is a massive increase. We will be actively searching for a new platform to use.
We also wrote the FTC using the form letter, adding our own details too. We can hope for something to come of it.
mine's going up 50!! And i don't even ship with fedex, i just utilize it because ShipStation shows Fed Ex shipping times and refuses to show UPS shipping times, therefore i look at FedEx to plan my UPS shipments. So i'm paying 50$ to cover a gap in ShipStation's abilities.
The fee is now 49.99 a month, there no excuse to having the need to rip off your customers!!!
The Primary carriers in the US is UPSP, FedEx and UPS why force your customers to pay an additional 49.99 a month I have to wave the BS flag on this and obliviously they did not learn their lesson considering the age of this post and the fact that it has raised more than double the amount since this tread started.
I am going to find new shipping software
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