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failed to fetch installation from devices service windows 10 unable to open shipstation connect

  • Sep 29, 2023 1:27 PM UTC
  • 4 replies
  • 0 views

Hi, Recently, We have the issue to open the Shipstation Connet and the error message: failed to fetch installation from devices service. And my OS is Windows 10 Pro and Windows 7 Pro. Both of the OS have the same issue to open the Shipstation Connect. Anyone has the same issue. Please advise. Thank you.

4 replies

Did you managed to resolve this issue as we have the same problem.

Just tried a re-install and the problem persists.


We have just had this issue pop up ... cannot do anything to help, uninstall, reinstall ... running OS 13.6.7 and had no problems until today.  Would really love some help!


  • Jun 28, 2024 5:49 PM UTC

How do I make sure I am on "the right one"?

I have no choice but to use my mobile hotspot in the warehouse and have done for over 5 years. I don't understand how this has suddenly become an issue


Was this ever resolved? The crazy thing is that I get this notice, while the software is actually running and opening properly in another window....so strange. So for me, all I have to do is X out this error window, and my Connect still opens and works properly. It just happens to be annoying and very strange that this is happening...