ShipStation Returns now works across more of your selling channels! 

Part 1 of 3 in our ShipStation Returns series

If you've been waiting to streamline returns for orders coming in from channels beyond Shopify, this one's for you.
 

Returns in ShipStation have expanded. You can now manage the full returns experience for orders from more of your connected selling channels, including Shopify, Amazon, eBay, Etsy, Walmart, BigCommerce, and more. Whether you're running a single storefront or juggling multiple marketplaces, your returns workflow can now live in one place.

Why This Matters

Managing returns across multiple selling channels used to mean jumping between platforms, manually tracking RMAs, and hoping nothing slipped through the cracks. That friction costs time and customer trust.

With Returns in ShipStation, you get a centralized hub for all of it: return requests, labels, RMA tracking, and reporting, regardless of where the original order came from. Your team follows the same guided process every time, and customers get a consistent, on-brand experience every time they need to send something back.

Here's a quick look at what's available:

Branded Returns Portal:  A self-service returns page that lives on a URL you control, styled with your logo, colors, and messaging. Customers can start a return, select items, choose a reason, and generate a label in minutes—without contacting your support team.

Return Label Options: Create labels manually on demand, include them in the original shipment package, or let customers generate them through your branded portal. Weight and dimensions are automatically pulled from the original shipment so your team doesn't have to enter them manually.

No-Box, No-Label Returns: Customers who don't have a printer can use a QR code or barcode to drop off their return at any of 16,000+ UPS locations across the U.S. Fewer steps for the customer, fewer "where do I go?" support tickets for you.

RMA Management: Every return gets a unique RMA number automatically. Each RMA links the order, label, reason code, and refund or exchange status in one place, giving your team full visibility and helping prevent return fraud.

Exchanges (Shopify Specific): Instead of processing a refund and losing the sale, ShipStation lets customers swap sizes, colors, or products right in the returns portal. You control which items are eligible.

Returns Analytics: See why items are coming back. Track custom return reasons and subreasons to spot patterns; sizing issues, transit damage, product mismatches, and act on them.

Which Order Sources Are Supported?

Returns in ShipStation works with your connected selling channels. The returns page in your account will reflect the stores you have connected, and return options are available across sources including Shopify, Amazon, eBay, Etsy, Walmart, and BigCommerce.

Getting Started

Note: Our new Returns experience is available on our Standard and Premium plans.

If you're new to Returns in ShipStation, head to the Returns Tab in your account to get started. From there you can connect your portal, configure your return policy, and choose your label options.

Already using Returns? The newer Returns experience offers more flexibility and a better customer-facing experience. It's worth exploring the upgrade.

Up next in this series: We'll walk through how to configure your returns policy, set up your branded portal, and choose the right label strategy for your business.

Have questions or want to share how you're using Returns in ShipStation? Drop a comment below.