Hi. Due to new tariffs for shipments from Canada to the US, several packages have been returned because customs cannot see the supporting documents for aluminum/steel (Sec. 232) on the invoices. This leads to 50% tariffs being applied to our customers. Currently, the only workaround is manually editing product names, very time-consuming. Could someone add a feature to include a note in the product section (e.g., “See Sec. 232 documents”) so it appears on the invoice and is visible to customs? This would prevent unnecessary tariffs and streamline our process. Thank you for considering this improvement.
Feature Request, Include Sec. 232 Notes on Invoices
Hello @melanie3!
Thank you for your post in the community! We’ve escalated this to our developers for review and truly appreciate the detailed information you provided. Your feedback helps us continue improving, and we're grateful for your input!
Happy Shipping!
-Cara
It would also be nice to be able to edit the custom's invoice with more details. I have had to hand wright some custom invoices due to them only including the first line of the item which misses important details. I have had a few get rejected due to lack of info.
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