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FEATURE REQUEST - Option to disable 2FA

  • Mar 31, 2025 4:57 PM UTC
  • 14 replies
  • 3 views

Am I the only one who thinks it's absurd that 2FA isn't an opt-in feature? We have workstations with their own Shipstation logins across several locations, but only managers typically have access to the emails addresses associated with those logins. We're constantly running into issues where managers are being bothered on their days off, or while on vacation, in order to retrieve 2FA codes for staff trying to print and fulfill orders. Just this weekend I was in the mountains and had no cell service, and our staff were unable to log in to Shipstation without me.

I can see why some users would need this level of security, but for others it's just getting in the way. Please allow clients to disable 2FA.

EDIT: We've landed on a solution, for anyone interested. You can set up an inbox filter in the email where the 2FA codes are being sent that automatically forwards them to whichever emails you'd like. It's really easy to do in gmail, but I'm not sure about other services.

    14 replies

    • joelofarc
    • Employee
    • Apr 2, 2025 1:41 PM UTC

    I agree this would be helpful in our environment as well.

      • CE-Chris
      • Employee
      • Apr 2, 2025 6:48 PM UTC

      Agreed. I know they had a ton of fraud going on with compromised accounts, but its very annoying in its current state to have shared devices with different users.

      Or other 2FA options would be helpful too.

        • deadjeep
        • Employee
        • Apr 3, 2025 12:56 PM UTC

        They really need to rethink this, for a company who remotes all their customer service you would think they would understand the difficulties in end users not have access to a company email. 

          beamzen
          • beamzen
          • Employee
          • Apr 8, 2025 3:53 PM UTC

          What's interesting is that I requested to change our email address to a shared business email address thinking this would solve the issues. I answered all 7+ questions (billing info, etc. date of birth, everything but your social security number). They changed the login email address, but the verification 2FA emails are still being sent to the old/original email address. I feel like I'm taking crazy pills.

            • melissa12
            • Apr 14, 2025 3:15 PM UTC

            Agreed. This is incredibly disruptive for us as well

              • mhtalk
              • Apr 14, 2025 7:01 PM UTC

              I would like the ability to opt out of 2fa as well. We have 12 users daily login issues. Also verification 2FA emails are still being sent to the old email address after changes.

                PLEASE!! DEV TEAM! Make this an optional opt in for 2FA. 2FA emails being sent to managers is so effin annoying. It slows down our production so much when everything needs to shut down so the 2FA code can be sent to the packing team. Why haven't you thought of this?

                  • JRMTL
                  • May 12, 2025 3:00 PM UTC

                  Agree, this has to go. Was on vacation in Europe and they couldn't work half the time because of the code...

                    • Konradinc
                    • May 13, 2025 1:41 AM UTC

                    This option has to go away. There is no way I want to have 2FA all the time. 

                      makebadges

                      The employees operating the shipstation account don't have access to email.

                      It's a huge hassle having to give the code each time they log in to their terminal.

                      I need it gone.

                        • info275
                        • May 20, 2025 8:04 PM UTC

                        Thought I was the only one. It's causing huge disruptions to our business. As others have mentioned, our pick/packers don't have access to individual emails. If they understand the ecosystem of an ecom warehouse at all, they'd know this is not feasible. I get they must be dealing with lots of fraud, but really need a simplier way. Some sort of IP/device/network whitelisting or something. This has actually triggered me to look for alternatives after using Shipstation for 7 years. Seems better now, but still a pain in the ass. 

                          This is ridiculous. Shipstation is making our work harder, not easier.

                          • RobC
                          • May 22, 2025 7:11 PM UTC

                          It's ridiculous that I pay for additional users who have their own logins and email addresses yet *I* get all of their two factor authentication emails.

                          If I have to set up an email forwarder the next time I go out of town, support is getting cc'd on every email 🙂

                          I don't understand why Shipstation isn't viewing this as a massive high priority bug.  Literally no other SAS works like this.

                           

                           

                            This constant two factor on shipstation is ridiculous. We are in the system every single day, and employees get stuck, and have to ask management for the two factor code. And shipstation will not get rid of two factor because its for them not us. 

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