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Getting "No applicable services were available" message when getting rates from the openAPI

  • Nov 20, 2020 1:14 AM UTC
  • 2 replies
  • 2 views

Original post from user D5379

 

The get rates api is returning this 
"Message": "An error has occurred.",
"ExceptionMessage": "No applicable services were available for the configured shipment",
what should i do..?
quick response will be appreciated.
Thanks

 

    This topic has been closed for replies.

    2 replies

    • SarahATX
    • Author
    • Nov 20, 2020 1:16 AM UTC

    This message means your ShipStation account has no carriers added to it yet. In order to get a rate, you will need to first add at least one carrier account to your ShipStation account.

     

    In the ShipStation UI, go to Settings > Shipping > Carriers & Fulfillment to add your carrier accounts.

    • R_Dani
    • Feb 28, 2021 7:10 AM UTC

    I go the same situation and I have both USPS and UPS with ShipStation attached and the toolbar calculator simply has never worked. I've never bothered to submit this to your support staff or engage in a trouble shooting session --- I just open up my standby UPS account and do my calculations over there. 

    Please advise.

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