This was working last week. I have my Wix store integrated with Shipstation and it is not quoting shipping. Customer support is not answering their chat.
Getting "Sorry, our items are not currently available in your region."
Checkout rates are not displaying for me either (Shopify + Shipstation). Tried rebuilding zone and rates in Shopify, re-building a checkout rate in Shopify, nothing is working.
Started on April 30, 2025 around 4pm by my estimation. Approximately 17 hours so far of it not working so far.
As if there aren't enough things in the world making International shipping a challenge -- now I can't even take an order.
This is what customer service just told me:
Oh, I see, I was informed by our team of developers that the issue regarding the checkout is a current issue right now. A common issue.
Rest assured that our developers are working hard to roll out a fix as soon as possible.
I can't provide any estimated time for this, but rest assured that it will be fixed in no time soon as our team is now working on this.
Considering I am losing business, this answer is unhelpful.
Same here. We've been losing business on this for several days with numerous orders. Customers keep reaching out to us. Now that we have identified the issue, we just deleted the integration and set a temporary flat rate.
Going forward, is it possible for Shipstation to send out an email alert for such a widespread issue with critical impact? And another alert as soon as the issue is resolved?
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