We are seeing high rates for UPS by shipstation today, we shipped the same order out today that we shipped out back on 5/20/26, same number of packages and weight, the shipment back on 5/20 cost $94.23 and the shipment today would be $157.41 I know we had an issue about a month ago on this and it took over a week to resolve.
I have already created a case for this and need it to be escalated ASAP, as we have suspended shipping until it is looked into.
Best answer by JuanAdmin
Hi everyone,
Thank you all for your patience and for keeping this discussion constructive as we looked into these rate changes.
To provide a final update and confirm where things stand:
For ShipStation-owned UPS accounts, rates are passed through directly from UPS’s live pricing feed. When unexpected rate spikes occur, our teams verify the raw data coming from the carrier. We have confirmed with UPS that the rates currently displaying in ShipStation match their live feed and reflect active dynamic pricing, which incorporates real-time carrier capacity, fuel, and regional surcharges directly on their end.
-Juan
Hi everyone,
Thank you all for your patience and for keeping this discussion constructive as we looked into these rate changes.
To provide a final update and confirm where things stand:
For ShipStation-owned UPS accounts, rates are passed through directly from UPS’s live pricing feed. When unexpected rate spikes occur, our teams verify the raw data coming from the carrier. We have confirmed with UPS that the rates currently displaying in ShipStation match their live feed and reflect active dynamic pricing, which incorporates real-time carrier capacity, fuel, and regional surcharges directly on their end.
-Juan
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.