Apparently this has been an issue for users for years but I was told to come here to post it. I'm using a few different softwares that use hotkeys and I keep running into an issue where I intend to press F9 on another software but end up creating a label in shipstation. I didn't consider it a problem until I realized that my customers are getting notified of their shipments being cancelled which has led to some confusion. If customizing hotkeys is too much for the development team, a simple switch to turn them off would be appreciated! Thanks 🙂
Hotkeys, again
Hello @LegacyTractor!
Thank you for your comment in the community! I have a question first, followed by a possible solution.
Question: What exactly are they doing when this happens? Do you have another application or program running that isn’t web-based? It’s possible that when the app is open and they type (or perform an action), it’s triggering hotkeys.
Solution: To disable hotkeys, click on the ? icon, navigate to Hotkeys and toggle off Advanced Hotkeys.
Let me know if this helps!
Happy Shipping!
-Cara
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