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How do I remove Shippy?

  • Nov 14, 2025 8:24 PM UTC
  • 1 reply
  • 0 views

ctobin

I do not have any use for an AI assistant in ShipStation. The huge green gear is very distracting and sits directly over the create label button. How do I disable this feature?

Thanks. 

1 reply

CaraAdmin
  • Community Manager
  • Nov 19, 2025 3:07 PM UTC

Hello @ctobin!

First, welcome to the Community! We're so glad you're here. This space is a wonderful place to find answers, share feedback, and suggest new product features—we hope you find it both helpful and inspiring!

Regarding your request to opt out of Shippy, I connected with our development team and have good news. This new feature has been rolled back for now, and in the future, you’ll have the ability to choose whether you’d like to opt in or out of using Shippy. Your feedback truly helps us shape these improvements, and we appreciate you bringing this to our attention.

Happy Shipping!

-Cara