No chat button on my paid plan. Going around in circles looking for an email address or how to raise a support ticket. I really don't have time for this.
EVRi (myHermes) lost a parcel and I've had to send another to the customer so I need a credit (at least) and a claim for the value of the product. How is it possible to contact anyone?
Hey there @thegeniestove,
Thanks for joining us in the community. I'm sorry you're having troubles finding the support email, i am happy to provide that info!
You can reach us at support@shipstation.com directly. We are happy to assist however we can! 🙂
Same here.
I loved SS when they allowed Chat....but now that they got rid of that (due to so many bugs), I'm actively looking for a SS replacement....
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