Does anyone know how to receive a refund through ShipStation for a voided shipment?
I've voided a label ~$48.00 label, but does anyone ever know if they receive refunds for voided labels?
It's not showing up in Stamps.com which is where the money goes
Best answer by shipping
There was nothing on Stamps.com but basic reports.
I was able to get a "Account Transactional Activity" by requesting it from stamps.com support, it shows all my account transactions including credits for stamps.com and UPS. This is not something you can get from stamps.com website
It usually takes them some time probably to verify if the label has been used or not. You need to monitor it. You can also go to your stamps.com account and contact their support about it. Stamps.com sends an email confirming any due refunds once they're approved.
For ex. I had some labels purchased and voided on Oct 8th 2021 and I received and email from stamps.com that they approved and credited my account on Oct 26th 2021.
Hope this helps!
There was nothing on Stamps.com but basic reports.
I was able to get a "Account Transactional Activity" by requesting it from stamps.com support, it shows all my account transactions including credits for stamps.com and UPS. This is not something you can get from stamps.com website
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.