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Important Shipping Charges Update From Shipstation

  • Sep 20, 2023 4:42 PM UTC
  • 4 replies
  • 1 view

Has anyone else received the below email and is Shipstation going to prove where they undercharged us?

Dear valued merchant,

We would like to bring to your attention an issue regarding shipping charges that occurred in May and June 2023. Due to a technical error, your account was inadvertently undercharged for shipping fees. In an attempt to rectify this error, the fees were mistakenly refunded to your account.

Over the next week, we will be applying the correct charges to your ShipStation Carrier Account to accurately reflect the shipping fees incurred.

We sincerely apologize for any inconvenience this may have caused, and we thank you for your understanding and continued support.If you need any technical or account support, please visit our help center to contact ShipStation Support.

Get Ship Done,

The ShipStation Team
www.ShipStation.com

      4 replies

      • beckybee
      • Sep 24, 2023 7:21 PM UTC

      Say WHAT??? So the rate that we were shown to be the rate using our UPS Shipstation account were not the true rates? We choose between our UPS rates, Shipstation rates, and USPS. What type of rinky dink outfit have they become? There is NO WAY they can now come back and charge for rates 3 months ago. If I buy a gallon of milk in May and the store then states hey we undercharged you by 10 cents they can't now charge us 3 months later.

      I sense a possible class action if this occurs!

        • steven10
        • Author
        • Sep 28, 2023 1:41 PM UTC

        You would think there would be a better explanation.

        That sounds typical of Shipstation...they suck! Don't expect them to back you up when UPS charges bogus Post shipping Adjustments either. I've learned the hard way... You're much better off to go directly through the carrier. The pence of a savings is not worth it when there is a problem. Their (practically non existent) customer service is as lame as it gets!

          It may not directly answer your question, but it's another example of how unreliable and unprofessional shipstation is. Don't count on getting ANY satisfaction out of them. RUN don't walk away from their scam business practices! It's MUCH better to work directly with the shipper.

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