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Importer of Record Automation with UPS

  • Nov 3, 2025 1:11 PM UTC
  • 1 reply
  • 1 view

Hello there,

So ShipStation support sent me here.
Currently we consider migrating from ShipStation to ShipTheory due to some missing features—particularly the ability to set the Importer of Record address when shipping with UPS. However, I’ve noticed that ShipStation doesn’t seem to support automatically setting the Importer of Record information through automation rules.

Is there a plan to enable this feature in the near future, at least for UPS shipments? This is a critical requirement for us, as we have high standards regarding the proper management of Importer of Record information.

Thank you,

    1 reply

    CaraAdmin
    • CaraAdmin
    • Community Manager
    • Nov 7, 2025 9:24 PM UTC

    Hello @tibo_stereo!

    First, welcome to the Community! We’re so glad you’re here. This space is an excellent resource for finding answers, sharing feedback, and suggesting new product features—our goal is to make your experience both helpful and inspiring!

    Regarding your feature request for an automation rule, thank you for sharing such a thoughtful idea. We have shared this request with our development team for review.

    In the meantime, let’s gather additional feedback from the Community! If you’d like to see this feature implemented, please give this post a thumbs up or leave a comment sharing how it would benefit your shipping workflow. Your input helps highlight demand and ensures your voice is heard!

    Happy Shipping!

    -Cara

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