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Incorrect warning when changing address in split order

  • May 5, 2022 12:39 AM UTC
  • 1 reply
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david_dean

I have an order that I split into two shipments because an item was out of stock.  I sent the first shipment a couple months ago.  I just heard from the customer that they are moving and need to update their address for the remaining shipment.  When I changed the address on the order I was warned that a label had previously been printed using the original address and should be voided.  That's not correct!

1 reply

  • Oct 12, 2022 11:44 PM UTC

Great question. There is no guidance on how to change an address when a customer has notified us that they have moved and that their NEXT order should go to an updated address.