ShipStation Features

We don't need customization, we just need the default to actually be readable. The packing slips print so poorly on 4x6 they are useless. The Label prints just fine but the text on the packing slips is so small and thin they don't print well. Please make the default bolder and larger. Thank you

Hello Community and Shipstation Web developers, .. We are requested to provide the MID # to US customs more often than ever and would like to add these to our Commercial invoice customs section. But the Product description field is limited to 140 characters and doesn't allow us to include both product description and MID #. Can you increase the limit of characters over 140 in this field or create another field specific to the MID # ? We need solution to this problem quickly, Thank you, Marc    

Hi, The drawback here is we have our custom store and the only option here is to notify the customer when a package has been successfully delivered. We do not have any API or a notification’s system that notifies the stores when an order has been successfully delivered and this doesn't help us in tracking the order status at the backend. We can not mark the order as delivered in our system since we do not receive this kind of notification. If there is an alternative please let me know. Regards, Ansh

Has anyone found a way to combine like SKUs on a packing slip? For instance, we have a bundle app and when someone purchases that bundle it breaks it down into it's combined SKUs. So if someone buys that bundle and also buys an item separately from that bundle but it has a matching SKU, it will come out as two separate line items instead of combing them. Is this maybe possible to achieve by customizing the HTML code for the packing slip, or is that too complicated for ShipStations template to handle?

I would like to be able to display live rates from my account on my shopify store for my customers. I am in Canada

I cant stand the new order pop-out screen. Too much scrolling to get things done. Cant it be made scalable?

anyone knows what type of barcode SS uses? it reads something like this "ì^#^1418A660^=î" no idea what is it, order id of that order is "111­1711204­8385002" I wanted to get same codes and be able to pull up order, I can use ORDER ID, but somethings its too long or too short, so its a problem on small barcode label. 

The previous Shipstation software allowed you to correct the customers email address after that order was shipped. The new software will not allow that. The customer order came over with an incorrect email address on it via customer imput. After printing the shipping label I received a "failed" notification on the shipping notification. I tried to push the edit button (like before) to modify/correct the email address and there isn't any "edit" button now. Per Shipstation the new software does not have email edit abilities anymore. Has anyone else had this issue come up? Can you please add this to future revisions to the software? 

I'd like to suggest a way to remove the transit time estimates from checkout when pulling live rates from Shipstation into Shopify. For example, I give USPS Priority Mail and UPS Ground as options. If someone is all the way across the country, where UPS Ground may be 4 business days, sometimes USPS Priority will estimate 2 business days. This is never correct and is misleading to the customer, who then expects their order in 2 days. Can we please change this??

Hi Team,We have been buying shipping label through ShipStation.   Our accounting team would like to keep a copy of invoice for record.  But as of now ShipStation do not have a way to generate tax invoice for postage/s......

We'd like to be able to pull data through an API that is stored in Shipstation regarding address validation and more to the point, designation of whether an address is Domestic, Residential or International so we can apply the same designations within our CRM.

Hi ShipStation,I am trying to create an automation action that charges the recipient shipping account... it looks like you have the other two options "3rd party" and "My account", but did not include the recipient option. Please add this option as this is a feature we would need.Thanks,SC

I am using my website to process all orders which consolidates & gives me one place for inventory and sales tax. I may not be shipping everything through a third party though.  Can you give people the option for no shipping / label required for this item?  Then I can make some deliveries myself and save people in wheelchairs for paying more for no reason.Please let me know how I can bypass shipping/ labels for some of my products.Please help@everyone 

The bundle feature is great. It shows on our Pick List as expected, by listing its child items only. However, it doesn't show on the Packing Slip well. When I uncheck "show bundle on packing slip" it shows each child item on the packing slip, similar to the Pick List. This is confusing for the customer since they're expecting to see the bundle title on their order summary, not individual items that they are likely not aware make up the bundle.So I check "show bundle on packing slip", and then it shows the bundle title for every child product. In other words, if there's 5 child products in a bundle, it just says the bundle title 5 times. That's even more confusing.When you check "show bundle on packing slip", it should only show the bundle title once, and it still associate the parent/bundle product description to it, so that when you utilize the [Product Description] merge tag in the Packing Slip it displays the bundle's description, which we could set to describe all the child it

It is imperative that we be able to see a column showing if the packing slip has been printed, in the Orders Awaiting Shipment tab. I have seen many other requests for this since as early as 2021. And the column is already available in the Shipments tab. So there is no reason why this shouldn't be able to implement right away. Shipstation please implement this feature urgently 

It would be helpful if there was a way to cancel an order without voiding the shipping label.We use ShipStation to provide small parcel shipping services as a 3PL and we receive orders from our customers via the ShipStation 3PL feature. These orders are themselves originally created by end consumers on platforms like Shopify. Occasionally, after we create a label we notice that we can not ship it, for example bc we are out of stock. Usually we void the label and cancel the order, which rejects the fulfillment and sends it back to the customer. Great functionality. We did have a case where we neglected to void the labels in a timely fashion and now we can not void the labels at all, which means we also can not reject the fulfillment. To solve this it would be great to have the ability to cancel the order even if the label is not voided. Best,Matt 

Canadian accounts don't support American Express (AMEX) as a payment method. This is critical for my business to continue with shipstation. Please add support ASAP! 

Dear Team, I hope this message finds you well. I am reaching out to inquire whether Shipstation services are available both within and outside from the country, Peru. Thank you in advance for your support. Best regards, Rohith

Everyone inventory and ship from conditions are different.  Although it's a great feature for single warehouse users.  For multiple warehouse users, it's creates false positives.  Please add a feature to turn it off.

Hi, this is a request to shipstation to develop a function allowing merchants to show all shipping options, not just the cheapest of a certain class. Let us merchants decide which are relevant. It would be nice to not show international shipping options to domestic customers and vice versa, but would take show all regardless.

I need to see the packages in transit is missing the delivery date or not. Delivery by Column available in shipping page. I need to see same information on In Transit tab as well so we can see what is going exactly.I also need tags as well. Some packages shows waiting delivery while we confirm with customer they received the packages. Since USPS not changes them at least I need to see they delivered so I'm not open claims again and again

We process and print orders in batches. Occasionally, the order pickers cannot find the items at the locations specified in the pick list. Those orders go to our Troubles team.Sometimes we decide to create a Reship for these orders with upgraded delivery speed. We will put all the reships in a batch, and do an item-level order export (using an export format called "Troubles") to create a pull list for workers to go pick those items for all the troubles that have them at once. This often involves going to a backstock location and pulling a whole case, getting the quantity needed for the trouble orders, and taking the remaining quantity from the case to the regular pick home.However, the shipments created by the Reship button do not include the warehouse location like the original shipment did (apparently because the location for the SKU hasn't changed, the software engineers who designed SS didn't see the point in including the location in the new shipment record). This results in an ex

Hi there,We have SKUs that are blocking the label creation owing to their length. For now, we have manually edited the product every time to shorten the SKU, which is tedious and unsustainable.I'm told that the best option for us presently is to export the products, edit the SKUs, and then reimport them into ShipStation in the Products tab. However, this would require us to repeat the process frequently, as we have regular new product drops and launches. Other than that, I'm told there is no other way to edit the SKU unless we change our SKUs for the business; something which we are not prepared to do.I'm looking to understand why the SKU length is a blocker in the first place? If the block can't be lifted, then is there a solution whereby ShipStation can automatically cut the SKUs on import?Thanks in advance. 

So we are in the process of merging two separate shipstation accounts into a single account with multiple users.  We have everything in place, except for one thing.  We have separate FedEx accounts for the two locations (using the "your carriers" option), but can't seem to find a way to prevent a user for one location from using the shipping account for the other location. Is there something I'm missing, or is this functionality just not there?  I tried assigning a carrier in Automation, but it only gives me one of the two Fedex accounts to pick from.

Using Paypal ShipStation, we have suddenly received several adjustments using USPS Ground services.  On all the notifications but one, the USPS Automated Package Verification information was the same with no changes to zip codes, size, or weight. None of the packages are over 20 pounds or a length over 12 inches yet many of the charges are more than 50% of what we paid.