ShipStation Features

Hello,I am going somewhat crazy trying to get a custom invoice I had made to work correctly.  I outsourced this to a designed but there was a part of it that they could not get correct and they insisted it was a Shipstation Error.  Of course, Shipstation says it is a coding error.  You can see a shot of the design to the right.  As you can see, it is counting total units as "3" when, in fact, there are only 2.  I was able to figure out that it is counting discounts as line items but despite following the steps provided in the Shipstation Library I still cannot get it right.  Does anyone have any thoughts on where the error might be?ORDER HEADER CODE<style>.adjustment1 {display: none;}.customStyle {}.customStyle1 {visibility: hidden;line-height: 0px;}.adjustment {display: none;}.adjustment1 {display: none;}.customStyle {}.customStyle1 {visibility: hidden;line-height: 0px;}* {font-size:18px;}.bold {font-weight:bold;}th {background-color: #000000;border

Today ShipStation created two labels for 120 of my orders.I had to go back and void all of those second labelsI have to hope that ShipStation correctly communicates with all my carriers that I didn't use all of those labels and I can receive an accurate refund. Otherwise, I'm unprofitable today.I have to hope that the marketplaces have the non-voided tracking number recorded, otherwise I'll have to manually fix each tracking number.It's going to be a long day.

Does anyone know anyway I could have every order shipped by a specific employee have either an image or text on the packing slip showing it was shipped by that person? such as if john creates a batch, then prints, picks and ships the whole batch, every packing slip in that batch will have the text "Order Shipped By John". Preferably without making individual packing slips for each employee. Thanks!!

Hello ShipStation Community,We are having trouble with the inventory-sync add on. This feature does not work properly for our Shopify selling channel. This is interfering with daily shipping operations as the cx. is able to freely purchase items which are clearly out of stock and marked as such on our BigCommerce front. Note that this issue does not persist on the BigCommerce end - we have two selling channels, it is only Shopify that does not sync properly with active inventory notated in ShipStation Products.We need to resolve this issue as soon as possible without the need to worry about manually updating the inventory on the Shopify side. We are looking to seek a resolution from the community, as proposed by ShipStation support.Thank you ahead of time for any help that comes our way!

I noticed about a short time ago, my UPS rates were .80 up to $2 EACH, more on most of my shipments. It was exactly the same up until them. I Contacted SS and they said they can't speak to other companies rate, yet the advertising they do says they have the LOWEST RATES AVAILABLE from these carrieriers. Are we now getting a surcharge on UPS labels. ShipStation was once GREAT!  Now...Higher price to use, a $ charge to use your negotiated rates, and poor support.. Now IDK.. 

Hello,It doesn't appear that the "scan" tab has a hotkey built within Shipstation. So, our current workflow is to usually have two browser tabs of Shipstation open so that we can scan the packing slip in the "scan" field and "scan to verify" the order. Once that's done, we hop into another browser tab to get into the order and buy the shipping. The Scan to Verify and Ship isn't used as there is not a rate calculator. Adding in a hotkey for the scan field would be fantastic so we don't have to switch between two different browser tabs. Is there an easier workflow that I'm missing for "scan to verify"?Thanks! 

Our team would like to use pick list.  However they don't want a summarize list of all items to pick from the selected orders. Rather they would like a pick list per order, one order per page.The desired workflow:1. Select orders they want to pick/pack, usually multiple orders.2. Select Print Pick List3. One sheet is printed for each order.  On the sheet are items to pick, with similar columns/config as the current pick list.What do you think?

What is the new delivery by date field that appears at the top of the order summary? Is there a way to assign this with automation rules? Can it be used as a variable for Shipping Strategies to ensure that rate shopping considers both cost and delivery date? Not finding any details about this new field... tell us more!

Just a quick question on manually entering a new shipping address. On most websites I frequent, tapping the first letter key of a desired state steps me through the various states beginning with that letter. It’s a nice time saver. I’ve not found that to be the case with Shipstation. Is this a setup option I’m missing or just the way it is with Shipstation. Thanks 

Requesting the Rate Browser button/functionality be duplicated from the Orders tab and available on the Scan tab. Using multiple carriers without automated rate shopping is prohibitive of using Scan to Print. The Rate Browser can be pulled up using a hotkey, however any address info (zip) and the package details (weight/dims) do not populate. Users need to be able to review the carrier rate options before printing label. 

When using the Get/List products endpoints the model clearly shows that productCategories should be returned in the response. However this does not seem to be the case. Our store has not used product categories until the 2 I just created and assigned 1 of them to a product. The Product Categories "Count" inside the shipstation admin shows 1 product belonging to my new category (which is correct) however when attempting to retrieve this information via the Get/List products endpoints "productCategory" field is always returned as NULL. Is there something I am doing wrong or is it actually not possible to get product categories via the API  ?Screenshot of NULL productCategory response from APIScreenshot of Categories Appearing in Chrome Console via Admin API Requests

We would love to enable Rate Shopper to work with Saturday Delivery. Many of our packages ship by FedEx 2Day One Rate service which offers free Saturday Delivery at no extra cost (flat-rate). Currently we have to manually select the checkbox for Saturday Delivery for these types of shipments. If Rate Shopper could enable this function automatically that would be great. 

The ability to pull through the TAX ID captured on an address field input on the Woo would be amazing and save a lot of time and effort on International Shipments (from the UK into EU).Highly surprised this feature isn't something already in ShipStation to be honest!   

It would be great to be able to choose a default carrier from the list of many carriers in the Mark as Shipped window. Or at least narrow it down to the ones we use, and not the many others from other countries that are not applicable. Less clicks, and saving some time.Thank you!

Can I suggest to resell my shipping rates?For example my Fedex account: Client can use it with a mark up rate that I set in percentage + $ value.My clients will have their own login as a normal ship station client and can have a choice to select shipping provider by lowest cost/shipstation/my account.User/Me: Resell my shipping rates / helps keep rate low for me.Shipstation: Attract business for both parties if shipstation provides a better rate or through my shipping provider?Client benefits: Save on shipping rates and get the best rates from my account or shipstation itself. Let me know if this is something we can do. I think I can help attract ALOT of clients that ship thousands daily into shipstation. We currently have a solution but would like to integrate everything with shipstation as we are pro shipstation. 😉 Thanks,Kenny

I am looking to add a field on the packing slip that displays the order tags. We use order tags for a variety of things but most importantly we use them to notate whether or not a shipment is hazmat. We have the automation rules that tags orders with hazmat products but we want to have the tags display on the packing slip itself. Has anyone had any luck with this? 

Our current process is to batch print labels and pack slips then pack orders; we try to keep a close eye on stock counts, but from time to time, our count is off and we have to void a label to split the shipment. During these times, a voided label email gets fired off to customer who then inquires as to why the order was cancelled; can we have a option to disable voided label emails as opposed to the current option of disabling all email confirmations? 

As TEMU open up to US sellers. Do you guys have plan to add TEMU to store integration in the near future?  

Hi, You should modify permission settings for users. You should be able to restrict certain users from more settings like using the function  " Reship" and " Void" However still being able to create a label

Looking forward to have shipstation intergrate with Temu soon

I am an Etsy seller and I encountered a problem when using the Shipstation API. The process is as follows:Please see below: I send a Post request:url = "ssapi.shipstation.com/orders/markasshipped"Parameters:payload = {"orderId": 491876446,"carrierCode": "sf-express","shipDate": "2024-11-12","trackingNumber":"9300120111412091388309 ","notifyCustomer": false,"notifySalesChannel": true}Description: The order number is: 3476386026, (orderId: 491876446, orderNumber: 3476386026) is an order from the etsy channel.notifySalesChannel is true, requiring the shipstation to notify etsy of the shipment, and the shipstation requests createReceiptShipment in the etsy api. The description of createReceiptShipment is as follows:  Shipstation API request results：{"orderId":491876446,"orderNumber":"3476386026"}The shipstation UI shows: Etsy backend order display: From the above description, when Shipstation notifies Etsy to ship, when requesting Etsy API (createReceiptShipme

Hi Need a solution ASAP!We want to post live rates on our Magento 2 website using Ship Station but this is only for US and AU customersor if you use Shopify.

I need to unmark some shipments as shipped. According to the help center I can do this in the "Other Actions" menu but I have no such option in my menu. I need to find a solution urgently. Is it not possible anymore?

Single Sku Bundle (qty package)Alias Sku = Main Sku x QtyBundles: Alias Sku =Main Sku x QtyMain Sku x QtyMain Sku x Qty[add product sku + qty]

Add Sendle to ShipStation Canada integration. Shipstion illegally does not provide a separate tax breakdown for Canadian GST. I asked, and they said there is no tax, this is not true. If I buy the same label through Sendle the gst is shown separately, same for Canada Post, UPS, and EVERYONE. We bought $80,000 in shipping last year and as a result, should get back 5% of that in taxes. It's a waste of money buying the Sendle Labels through Shipstation. I asked to add to add the integration and was told if I posted it here, maybe someone would review it. Looking at the same post from 2023, I'm guessing they are going to review it about as fast as illegally withholding the gst breakdown...