ShipStation Features

Hi there,I think it would be great if there was a report or a place you could clearly see all your packages for a particular day and see if they have been delivered yet.This is especially true with Royal Mail, where as of yet you don't even get the little image of a van by the order in the shipment page (currently the only way to see if a package has been delivered on Shipstation).Kind regards,Jon Shaw - SMOKO E-Cigarettes 

HiIt would be great it Shipstation could flag up new customers. i.e. Customers not already on the shipstation customer database. Our marketing team want to add some POS material to encourage repeat purchase.  If there was a little symbol the dispatch team would know to add the relevent marketing material.ThanksJamesPosh Totty Designs

I'm a LONGTIME user of PayPal - now with their Shipstation support instead of their native solutionIt works great with somewhat limited capabilities butit has all I really need. It shows me what is unshipped and when I ship it, it notifies PayPal and the orders are populated with ship date, tracking number, etc., and the order is no longer Ready to Ship.When I use ShipStation natively, all open orders are retrieved from PayPal and I have LOTS of features with some that I'd like to have but when the shipments are made, notifications are NOT sent back to PayPal and the orders are still Ready to Ship.I got this from your support - "The PayPal store connection in ShipStation does not support marketplace notifications, so no tracking information will be sent back to PayPal. This is a current limitation with the software."If PayPal is able to do this from their ShipStation implementation so I don't understand why you can't do it from yours. If it truly is not possible using their API as

Has anyone had their Automation Filters start tagging  orders differently out of nowhere?    It appears automation isn't picking up on Commercial / Residential assignments.   

Dear ShipStation,This past Saturday morning, on January 6th, I received a call from my team member, informing me that they were unable to perform any tasks in ShipStation due to a subscription issue. I was taken aback by this news and immediately logged on to discover that our subscription had been canceled. To renew, I was prompted to select a new plan, leaving me bewildered.Attempting to rectify the situation, I updated my payment method, thinking that perhaps my credit card had been declined. Despite having a postage balance of over $480, each attempt to change or select a plan resulted in a message stating, "Failed to change plan, please try again." I tried multiple cards, but to no avail.Curiously, I had contacted ShipStation Support on Thursday, January 4, 2024, regarding an issue with one of my marketplace connections, yet no one from support mentioned anything about the impending subscription problem.With my subscription canceled, my only option was to submit a regular web requ

For the second time in three months, we're dealing with a complete ship station meltdown after we were deluged with orders following a national media mention. The software marked orders as received and "waiting to  be shipped" when they never downloaded from the system; I was only made aware of missing shipments when I got slammed with angry customer emails. This is outrageous and I'm planning on switching to Shippo asap. Has anyone else experienced this? 

need to make an automation rule or product setting for hazemat shipping 

Anyone else burdened by the double pop up that comes up and slides to the right once you print a label. Even though it takes a few seconds, it makes it impossible to view any orders or do anything in ship station until this clears out. Why not get rid of those. We know if our labels are printing when the hum of the printer goes on and we see it printing.  Also The refresh and update store should auto reload the grid not ask if you want to . Just another time consuming step that is not necessary. If you are updating stores you want your orders in the grid. You can always cancel them later. 

An optional column on the "Awaiting Shipment" page that would allow you to see at a glance what has been verified would be very useful.  This feature already exists on the "Shipments" page which can be useful but it would provide more of a benefit on the Awaiting shipment page so that orders can be sorted by what still needs to be verified.

Orders in On Hold status in Shopify still flow into Shipstation immediately and can be shipped. It would be great if there was some sort of stop/hold to these orders flowing into Shipstation or just more guidance on what to do with these orders as we are definitely not the only ones running into this. We have already seen where some orders were shipped with items that had not been officially paid for and during the hustle and bustle of the holidays, if we are not super cautious, this could continue to happen. Please look for a solution or better help for your users Shipstation! 

Please add Checkout rates Integration for Shift4ShopIt is there for other platforms

Customers are able to add product options when they place an order in my store. For example, if I am selling sun glasses, the customer has the option of adding a glasses case to their order. The glasses case is not a separate product but an add-on. The ShipStation email confirmations only show the product and not the add-on, the customer sees that the glasses has shipped but nothing about the case. I get emails and calls from customers to confirm that the add-ons were included with their shipment.I think it is important that the add-ons be included with the shipping confirmation.

When using a product customization app for Shopify like Customily or Kickflip, a plethora of URLs are added to Order Summaries, which in turn are used for the Item Options Field Replacement. Normally this is good for production, but because ShipStation takes the entirety of the Order Summary's description, as opposed to being able to select specific portions of it, all of these URLs are stuffed onto Packing Slips. We either need a way to edit the values of these dynamic fields, or allow certain JavaScript functions within script tags in the HTML, such as substring(), in order to get rid of the unnecessary text.

For international orders, HS tariffs are not added to the shipping label despite my having them in my settings. This needs to be fixed ASAP as this is why Australian customs will return parcels to the sender because it 'fails pre-departure checks'. 

Why would the internalNotes field be mapped to the order object when in fact orderNotes are NOT returned when making a request?Attached are screenshots showing an order with InternalNotes created and saved to the order via the Admin (Web) Interface. However the same order object retrieved from the order endpoint returns NULL. This is the case with every order I have tested.   

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It would be awesome if you could alphabetize the Preset Groups inside Products, so we can assign Preset Groups to products and have the HS Codes and values for international shipments. It has no rhyme or reason on how these are listed now. I just want the list alphabetized, that's all. I am sure there are other companies who use this feature to declare customs for products.

Hi All, We recently switched to using barcode scanners for a number of tasks, one of which is looking up orders and printing labels on ShipStation. A problem I'm running into is when we scan the barcode generated by ShipStation on  packing slips (I've tried every possible format), the special characters, specifically hyphens, are omitted. This leads to the order number being inputted without the hyphens, and they need to be added manually to perform a successful search. It slows things down quite a bit, especially considering all Amazon order numbers contain 2 hyphens.My question is, does this happen to you? Or do the hyphens carry over as intended?I'm trying to find the root of the problem. Is it our barcode scanners? Our computers? Or the barcode generated by ShipStation? I appreciate any input y'all have.

I created a custom packing slip. It works and is just fine. But I realized you can now set the printer for it to print the label, and then print the packing slip at the same time. When I use this setting, it will only print the default packing slip and not give me an option to use my custom one. Is there anyway to change this?The label option I want to use is "4 x 6 W' packing slip" that includes my custom packing slip instead of just the default. 

I just noticed on my credit card bill that my $59 Ship Station subscription now charges me $94/mo since July.   When did having shipping carriers become a "paid feature" on a shipping platform?  I also print labels... should I anticipate a "printing fee" feature for those of us who need to print labels?I searched the community forum for this and found no posts. I assume they didn't stay up very long.   When did this happen, why did this happen, and how did this happen?  I only use USPS via Stamps (the same company as Ship Station, and I use FedEx)  I have to pay $30/mo just to use FedEx?  I'm just a bit surprised that the prices went up before even fixing all the issues I still have.  I can't even save my printers as default, I literally have to reselect all my printers every time I ship, and a host of other issues that are still present.  I didn't expect to see a nearly doubling of the fees at least before the issues were fixed an

Has anyone met the problem when ship in batch? Recently when I tried to ship in batch, an error message of "An error has occurred" kept popping up. All the required shipping information is there. I have also tried to clean the data on my browser. But the error still occurs. How to fix that?

As stated above, using a Cups/IPP printer causes ShipStation Connect to not see any printers including ones that were previously printed to. Removing the printer immediately solves the issue.Please see video for a demonstration: https://watch.screencastify.com/v/Qew8rXdl6rUBFGREPKom

We have used ShipStation for several months now to handle all of our order processing and have been relatively happy with it. Up to this point, we have not used the Live Rates feature but now we would like to integrate that in. We started testing it and found that there appears to be a bug.The bug is that when multi-source inventory is enabled and a customer puts two items into their shopping cart that come from two different suppliers (Let's call this Item A from Supplier A and Item B from Supplier B) then when you get to the checkout and input your address then ShipStation will pull rates for both items from their respective supplier. HOWEVER... instead of combining these two rates for the two packages together into a single selectable option, ShipStation will then present the customer with two radio boxes for the two different shipping rates meaning that the customer may only select one of the two options meaning that they are only paying for shipping for one item.The module should

Hello. We have been trying to integrate ShipStation for about two months now, and can't seem to hit a comfortable point. Every day, we have scales losing connection, printers losing connection. Some mornings nothing gets recognized without multiple restarts and refreshes of the software, browser and sometimes even the whole computer. We do not have these issues when using our old platform ShipExec. Does anyone have any insight or advise on these issues.

We're having issues with the Shipstation address validation giving an "ok" to addresses that UPS later states are incorrect. Is anyone else having this issue?For example, we were just going through our latest UPS invoice and every single address that UPS stated was incorrect Shipstation had validated.