ShipStation Features

Hello is there a way to import customs declaration information when we import orders from a csv file? There doesn't seem to be a mapping option for this and we end up having to input manually the item type, country of origin, harmonization codes etc for all our shipments after the orders are imported. We send a lot of orders to Canada and this would eliminate a lot of manual work for us. If this feature doesn't exist we'd like to request it! Thanks!

Hello! I am looking for recommendation for a barcode scanner. We are looking to implement one that will work best with scanning the UPC barcodes on a label and then scan the UPC barcode on the actual product to make sure our pickers and packers are picking and packing the right items. Any suggestions?! Thanks in advance! Olivia

Anyone else?  using shipstation connect: When i tap shipping label, a packing slip prints and when i tap packing slip a shipping label prints.   

I am running into an issue with Scan to verify and print.  The scan process works fine.  After the last item is scanned and it switches over to the print function, I have to uncheck and re-check the the use scale box to get the scale to read the weight and give me a rate.  I have all of my shipping mapped properly.  It does show the package weight imported from the ecommerce site, but that is not always correct.  I have tried chrome and Firefox with the same results.   Any insight?   

How do I fix this issue? When I combine orders, the window freezes? BTW by removing the human support was a typical bait and switch on the service with SS. Please let us know how to get questions answered when dealing with your software. Horrible! 

I had a developed did this coding for me to print some orders in customized packing slip . The coding is done, and it's able to print the single lable without issue.However when select multi orders to print together, it does not display correct. Can someone please assist?Thank you Multi Label display like this. All information seems stack on the last page.  Print single label display correct.

Anyone having issues with shipstation connect? Been down for us for about 30-45 minutes now

We have been using Shipstation for a few months now, and almost EVERY SINGLE DAY, we have some type of technical issue. This is absolutely unacceptable. Is your software in beta? We have issues with scanning products, printers, scales, logging in, etc... so much that we are now considering other shipping solutions. Does anyone else constantly have issues? Fixing 3 or 4 work stations everyday is expensive for our IT guy to diagnose. Even if we wanted to rename a workstation or change log-in details, it seems to break peripherals in shipstation connect... What's the solution here... Shipstation needs to set an expectation of these things, Im sure that shipstation has outages here and there, and NOTHING is ever posted or sent out warning of this. Leaving our IT guy self diagnosing before calling, if we would have know there was an outages, it probably would have saved a big bit of time...

We set our Shipping CutoffSet the Ship Date to the next day if the time is after:4:30PM Yet when we pull up an order in the (Orders) tab. And ship it via order details screen. It never changes the ship by date... Please fix...

I am using the Creat label without an order API. https://help.shipstation.com/hc/en-us/articles/360047043312-Create-Labels-Without-an-OrderIt returns a JSON format for the label.How do i convert that to a usable format? What conversion needs to be done? I am trying to do this via Power Automate or Zapier.

We desperately need the ability to restrict users to only see, report and fulfill orders from only specific selling channels. In our case, we have a 3rd party that wants to run a single Shopify page selling our product for a month, while we would fulfill the orders for drop-ship. This 3rd party wants access to Shipstation to run reports and look at orders, but we do not want them to be able to interact with data from any of our other selling channels. We're considering just starting a new Shipstation account to accommodate this, but that is not very convenient since we have our current Shipstation account connected to our ERP for stock management and pick/pack/ship activities.

If i add criteria "ITEM SKU equals XYZ" multiple times using a variety of products, will this work. Does the logic use both criteria as an OR or as AND. Meaning it only needs to have one of those items.  I want to stop certain SKUs from importing. If i set then as inactive, will that stop them from importing? 

My shipstation Christmas wish list gets bigger and bigger everyday.  For todays post, I want to express our problems with combine orders feature. 1. New packing slip only displays parent order number2. New packing slip only displays parent order tax, shipping, and amount paid. Misleading our shippers/ accountant.3. Combining and splitting shipment breaks the ability for marketplace to adjust quantity. 

Unable to match my rates to the table rate provided by Shipstation

Can the return portal be embedded on a website page? I only need the form. Will the return portal work for orders NOT shipped with Shipstation? Example if i canceled and fulfilled some other way. If the order has more than 1 item or multiples of 1 item and was shipped with multiple packages, will Shipstation provide more than 1 return label? Will the return label use the same specs as the order label? example carrier and weight and dims. 

Hello, I think an important feature to request is to be able to print the barcode that Shipstation generates for each order on a sticker by itself or allowing the creation of custom documents based on shipstation HTML suggestions or just allowing barcode printing. Basically I'm trying to implement barcode scanning through shipstation in my fulfillment area. The work flow as follows:1. create packing slips 2. collect the order in a bin3. push it to the packing station4. the order get scanned and verified on a station and a shipping preset (box size) will be scanned to apply it.5. next step will be closing the box and taping it ( here where I got stuck)Normally we put the packing slip inside the order for the customer and since we are closing and taping the box we won't be able to tell which order is it. So I think on the same station adding a step which is printing the order barcode on a small sticker like 2 x 1 or 4 x 1 and sticking it to the box makes it easier for the

Because not all the selling channels have a "Ship By Date", is there any way to set an automation rule based on order import time? Let's say " if orders imports before 1 pm put the tag "Ship Today" ", or put the order on hold until tomorrow.that would be a great option for warehouse workers to prioritize orders based on cut-off time.Currently, what can we use is "if the SHIP BY DATE is TODAY" put Ship Today Tag on Order. That way warehouse workers prioritize their order picking and shipping.

Does anyone else notice automation rules not always applying? I use them to apply third party shipping accounts to my shipments but it's not 100% reliable.

I had a customer place a large order he intended to ship to 5 different recipients. The split ship feature allows me to split that order into 5, however, I cannot edit 5 different addresses. Only 1 address for 5 shipments. A feature allowing me to split a large order up into 5 different recipients with 5 different addresses would be helpful. Tyler

Please add the ability to download product SKU barcodes. This would give us the option to place SKUs on the products themselves and scan those rather than the packing slip. If a packer grabs the wrong item and scans it in on the packing slip, scanning is not necessarily going to reduce the error rate. Having the SKU affixed to the product will give the packer an error to double-check if they grab the wrong item.

I have seen a couple of discussions on this but none of them have fixed my issue.  I'm trying to put a QR code in the footer of my packing slip.  The URL comes from shopify->settings->files.  I copy the link where the file is.  I place that link into the code section below [Shopify CDN URL].  When I preview the packing slip or do a print preview, I get a box frame the size of height and width specified that is blank.   Everything I read was straight forward so I'm not seeing what the issue is. Is shopify CDN accessible from shipstation?  Also, if I put a non-existent path for the URL I get the same thing so debugging this has been interesting.   Any help would be appreciated.   Here is the bottom code from the order footer section of the packing slip. <p align="center" style="font-size:11px">[Packing Slip Message] </p><p align="center"><img src="[Shopify CDN URL]" height="373px" width=

There must have been a breaking change to the web app. Our crew using iPads can no longer see/accerss the top menu bar and therefore cannot get into the Scan to Verify mode. The iPads range from running iOS 15 to 16 so it is not any recent update on the iPad that broke things. Anyone else seeing this?

Hello there, I'm trying to integrate shipstation REST API in my product that is based on express.js and react.js. Whenever I try to hit the register account API call (https://www.shipstation.com/docs/api/accounts/create/) I'm getting some server-side errors. Any leads or help would be appreciated. Live Example - https://codesandbox.io/s/node-playground-forked-6o1sjj?file=/src/index.jsError logs - https://jsoneditoronline.org/#left=cloud.4444c3439a8349c5b18123e7dd60f099 

Anyone else having trouble getting shipstation to load right now after login? I've done everything suggested and still no results. 

Hi Everyone, The newly released "split feature" is convenient but it has a bug。 When this bug happens:1. We have an order which contains 2 items. We split this order into 2 shipments, each containing 1 item.2. Then we combine these 2 shipments back into one order3. This is what I got after combining 2 shipments   In previous versions, shipstation will automatically cancel shipment 2 of 2(empty shipment). But after the new "split order" feature. We need to manually "delete shipment" every time, which is really unnecessary. Can anyone please help?