ShipStation Features

Someone else shared this 3 years ago in Ideas, but I am making a new post that clearly outlines the problem as it has not been corrected. Currently, the way that Shipstation is set up is so that when you hit "bill duties and taxes to the payor of shipping charges", it adds two items to the commercial invoice -1. Incoterms of DDP2. custom text that states to bill charges to [account used for shipping]When the shipping account being used is our own account, this is not an issue as we are the shipper (which DDP outlines as the shipper is paying for duties) and the custom text says to use our shipping number.  When the shipping account being used is a 3rd party, these two statements are contradictory as DDP says to bill the shipper and then this custom text says to bill 3rd party.  This is a real issue that needs to get resolved ASAP as it holds up shipments and generates hours upon hours of un-needed communication between FedEx and the shipping department over the

PayPal shipping changed over to Ship Station.  There is no tracking number on First Class packages.  My in-home business takes pride in giving our customers a tracking number when the label is printed. This is good business practice. Am I missing something or not doing something correct, to get a tracking number on the label? 

I am trying to use the scale I received from Stamps.com - which does connect, but the connection does not seem to stick.  What is happening is that when I log in to create label(s) there is no option for the scale when I click the little drop down arrow on the right side next to the W(eight) icon.  What shows is that SS "thinks" that either my keyboard or mouse (there are choices for both) is in fact the scale option.  Of course that doesn't work.  TWICE your techs have "fixed" the problem but the fix apparently is not sticking!  They got the choice for the scale to show and checked out my settings and supposedly that would be permanent, but Lo and Behold, when I went to print a label this morning, it's GONE and there is the former Keyboard/Mouse ONLY choices.  I WAS able to get my scale choice back (going to Gear/SSConnect and there was the scale option - thankfully - but why was it not there already when I tried to choose it? Why did I have to go persona

How do i setup a user with read only access? Also, how do i make sure the read only access user can see all the batches created? Thank you

I've agreed to do order fulfillment for a friend's company. But we need to have a different return address on their shipments than on ours. The only way I can see to do that now is to pack and print labels for all the orders for one company and then go in and change to a different return address and do all the orders for the other company. I thought upgrading to a plan with multiple users would let us have multiple return addresses, but now I'm not certain. Is there a way to do this, so the return address is keyed to the user and not to the account?

Hi! We operate multiple ecommerce sites but also have retailers placing direct orders through quickbooks. We generate PDF invoices to print and then manually create labels in shipstation. It would be great if the developers could enable a way to attach PDFs (or other files types) to individual orders in shipstation. So if a team member is working remotely and generating invoices and manual labels, team members printing out the labels could also print the accompanying invoices. Thank you

I was just told that currently ShipStation only supports 4x6" labels or 8.5x11" labels, but we have a new shipping box that we need a smaller label for (max of 4" x 5 1/2") and won't be able to do that. Luckily we can make the 4x6" work, it just looks a little bit silly, but if multiple label sizes were available in the future that would be great!

Hi!I just wanted to request to add a feature, or to change something small in a feature that exists.I want to import a gift message from my Woocommerce store to shipstation, and I can do it with custom field 1,2 or 3 - but the problem is that these "custom" fields will only allow to import 100 characters, no more. On the other had you also have the "gift note" field that will allow you to import up to 1000 characters, BUT Shipstation did not enabled the import of this fieild from Woocommerce to Shipstation. I know that with ShipBob, you can import the Gift Note or Gift Message >> https://support.shipbob.com/en/articles/5423981-gift-notesI would love to know if there's a different solution!

i have a mac with the latest os and it doesnt matter what i do my zebra printer works sometimes, and others just will not work.  it is connected by usb and my other std printer works fine all the time.  i can unplug the usb and plug it back in and sometimes it works, but not most of the time.  I swapped the printer with one i have connected to a pc and the printer works fine on there.   wth is going on?  i replaced all cables and still similar.  once it starts it seems to do ok but left for any extended period of time 10 min or more.  it will not connect.   it worked great for at least 2 years and now it is driving me crazy.  i would get another one but this one works sometimes and works all the time on a pc so its not the printer.  

Currently Shipstation won't update your orders if you do a partial refund if the order is older than 24 hours. Say if I have a customer who has orderedBlue socksRed socksBlack Hat And they then call and tell me to cancel the black hat. I go ahead and send them a refund, but shipstation does not update and still tells my packers to send the black hat. This results in customer receiving an item they have not paid for. The only way to get around this issue is to contact ship station and get them to do a backend backdated refresh. Our frontend refresh function does not make this update. Shipstation has confirmed that this is problem and have asked me to also post on the noticeboard

The tracking numbers on Shipstation have the useful icon beside it that shows the Shipments status " Delivered, In transit, Unknown, Exception, Delivery Attempt, etc. These statuses are great as with this we do not have to look one by one into the tracking pages to know what's going on with the package. I make bulk shipments for my clients and they want to know the status of the shipments but I can not give access to Shipstation to all my clients so I download reports with the tracking numbers and give that to them but this status icon is something you can not export on the Reports and can not filter either. It would be incredibly helpful to my company to have this column on the excel reports with the status of the shipment. As I would be able to share more accurate reports with my team and clients.  

Our business does quite a bit of local deliveries for our wholesale business. We've started doing more 3PL work, warehousing and fulfilling other brands. Currently there is no way assign a Local Delivery shipping option on orders. It would also be great to be able to assign a cost associated with the local delivery, in the case where you are needing to charge a delivery fee to the customer. 

Our current process is to manually copy and paste all information from the original order and recreate with order_ms/re/ ect. for any errors that happened. Is there a better way to pull all the information from the previous order and have it populate a new order? I figure we could export and then import and make changes, but is that really the most efficient? Would love to hear some of you workflows or that an option to duplicate an order is in the works.

Our ecommerce platform passes along additional products (discounts, etc.) that we would like to filter out so they do not appear in the label messages.  Should be a quite simple option to do this based on a key (product ID, name etc.) Thanks!

Re UPS by ShipStation...The estimated delivery time that shows under the rate in the Configure Shipment window does not update properly, whenever I change the ship date to the next day, or any date for that matter.  It seems to retain the "delivery time" that shows when it was first configured.  The refresh icon right next to it does NOTHING.  Is this a setting somewhere, or is this a bug? Is this occurring for anyone else? 

Our company had an item that was delayed so we split it off of all the orders. When this item finally arrived and we were shipping it out, using Scan and Verify, we were having to manually click each jacket (to select the item not shipped yet). It would be nice to have it automatically select the "awaitining shipment" option so we don't need to use our mouse every time. Or it would be nice to have the awaiting shipment item at the top (the shipped order was at the top). Thanks! 

Return Received date can't show in sequence, which is not easier for warehouse & service team to manage.  Create date is actually not so important to show in sequence. Instead, it's more important to have Return Received date to show in order , so that service team could easily follow up with refund or customer's inquiry.

How do I reverse a bulk action that was applied to too many items? I'm stuck paying extra for a regular letter because I didn't realize it was checked off when I applied the bulk non-machinable action.

Is it possible to export a csv of all orders that includes the return label information?  We are a rental company, so all our labels come with a return label for the user, it would be great to be able to export a document that including the carrier, tracking number, etc

I have Tags applied to orders using Automation Rules. One of them is necessary to our Inventory System deducts the product.But when an order needs to be Split-ship, the Tag is not automatically applied to each part of the split shipment. Unfortunately, it looks like that Tag would need to add manually to the new shipment after splitting that. Any suggestion on how I can automatize the Split orders to not cause inventory errors in our Inventory System?

Link directly to order URL -- It would be great to be able to build a link from our CRM to an order in ShipStation. Or Instead of "If you enter the order number at the end of this URL, it will pull up the specific order you are looking for" allowing to search by order ID, as preforming a quick search by order # can yield additional results such as SKU for instance.  

Why is the Captcha popping up now on login.. We pay for this service we dont need a CAPTCHA

If there are colors, sizes or other customer selectable options/variants, they do not show up on the Product Sales reports in Insights. So, if 10 shirts are sold, 5 red, 5 blue, the report only shows 10. Those options are visible in each order but do not migrate to the report. Is there a way to accomplish this now that I am not aware of, or, can it be added in the near future? Thanks. 

We have been using shipstation for years, and one of the features we have needed and as we grown and have more shipping employees we need more efficiency options.  We need a way within the order for a shipper that is working on an order  say the order has, 5--christmas tree, 3 candy canes, 4 hats, 2 eyes and the shipper is pulling the items and he is short 1 candy cane.  We need the ability to mark on that line item that it is in waiting for that part.  This way anyone else who looks can see this order is waiting on a part and when that part is available it can be grabbed and be shipped.  But that would also mean the other items would need to be able to be checked off that they are pulled preferrably by the quantity.  So this can also serve as when a customer emails if they didn't receive something customer service can look up the order and see if it was checked off on.  Right now we are and have been doing this by printing every packing sheet and wri

Occasionally the connection with a store fails and Shipstation stops importing orders. That's all it takes is to press the "update all stores" button and it fixes itself. However, we are not notified when orders stop importing, and therefore sometimes days go by without us knowing that shipstation is not importing and fulfilling orders, and so orders end up going out late. Shipstation needs to add the functionality for a notification email when this happens! You can't expect users to monitor shipstation 24/7. This is so basic and should be straightforward to implement. Please add it asap.