ShipStation Features

Hi there!My customers didn't receive a Shipment Confirmation Email from ShipStaton. When order marked as Shipped.And I did not receive a Bcc email for shipping confirmation. This has never happened before.Can you fix this please?

I like that I'm able to customize the visible columns in the grid, but frustrated that these saved preferences reset every time I log out of ShipStation.  I use "Tags" for all of our shipments, but have no use for the "Batch" column.  So every morning, I remove the Batch column and add Tags... and then repeat every time I'm away from the desk long enough that I'm automatically logged out, which is multiple times a day.  Is there a way that I can change these settings and save them so that they persist permanently?

I would like to request the ability to view data in the Custom Fields on the "Shipments" page.   We like to print the shipping manifest,  however we are not able to add the data we use in Custom Field 1 to that manifest printout.  

We have moved this discussion to the proper location, the ideas board, where it can be discussed further 🙂

I'm having issues with the search function in the new version of SS. When I used to search, it would only search in "awaiting shipments" when I clicked in that tab, which is what I want. But with the new version, it now searches everything; so it's pulling up orders from years ago. Is there a way to just search "awaiting shipments" first like it did before? Now it automatically searches everything and then I need to click "awaiting shipments" and it re-runs itself. The extra step is a pain and a waste of time. 

I suggest that if we edit a shipping address, there is feature to NOT have it overwritten by the Marketplace or any other way.Our shipping department does not have edit permissions in WooCommerce and since any data in WooC overwrites the data in Shipstation at time of label printing, this does not work for us. We would like to edit the address directly in Shipstation order and 'lock' it so it CANNOT be overwritten.

Shipstation needs to be able to email or have a pop-up that tells the person in which is using shipstation that the therehold he or she has set is below that mark. Adding this feature will help multiple companies to never lose track of inventory and be on top of it, this feature can save companies' from small mistakes and even big ones. Please add this feature!~

Hi guys, i want to split an order with one item SKU: TEST001 and qty = 12 to 12 orders of 1 each inside ship station ?how can i do that? 

This just started recently, and according to reports from the warehouse crew it seems to only be happening on orders after this past weekend. They normally login on the iPads, go to the Scan+Verify screen, and scan the order number in, then verify the items. They would then scan the next order number and repeat. However, with orders after this past weekend, they say that when scanning the order number it gives them "Invalid Product", and they have to manually tap on the order number input field and scan it, sometimes having to do this twice. They did note the iPads had a software update, so I am unsure if it is connected or not, but looking for guidance and other experiences. I tried this on my iPad here, but I'm running beta iPadOS 15, and tried Scan+Verify on already shipped orders (so as not to mess up any shipments they are working on) and outside of having to tap on the order number field, everything seemed to work fine. I didn't get an invalid product message at al

https://shipstation.zendesk.com/agent/tickets/2649545SID 308625On this ticket, the User was sending shipments with RRD. RRD automatically uses Custom Field 1, and the User wanted to override this with the SKU on their order. They attempted to do this by creating this automation rule: https://share.getcloudapp.com/mXuPAy0r  It seems they were trying to use a Field Replacement, which seems useful!

I am not sure why you created a version that is actually MORE difficult to use and makes our life harder! - Batches are no longer visible upon login (processed batches don't come up) which means warehouse staff has to use 5 clicks instead of one, go to shipments, go to processed batches, remove filters and stuff from 5 years ago comes up. Total nightmare. - Also we would frequently go into shipped orders and change the carrier to spot check and see if we can get better rates. This was very useful to us. We can no longer do this anymore without creating new dummy orders which we then have to remember to go and delete. You guys should really think things though before you mess up your product and create more work for everyone. Hopefully this will get fixed soon.

I have the automated help widget but no chat option?  My plan includes this but i can not find it anywhere!  Can someone please help me out as i need help setting things up.

With the new update I want to see my orders by item but within the items, the age is not in order. So if I have 500 orders within an item and can only print 50 at a time I have to scroll through to pick the oldest orders instead of selecting them in order. This is very time consuming.  I tried to click item then age but it only allows one and gives me an even more difficult problem.  How can we fix this asap?

Please PUT BACK the feature that allowed us to split single item orders into multiple orders so that we can batch run them all at once.  I don't see why you took away functionality for something that was working.  We have built many products and shipping options around this feature.  Having to now ship it, find it in shipped orders and shipping it again is a real pain and time waster.  Please don't fix what isn't broken.

Hey there, We recently transitioned to the new version and EOD processing worked the first few days but has now failed 2 days in a row. SS support recommends clearing our cache and cookies (which seems to be the proposed solution for most issues and doesn't always work).  Anyone else having this issue?  Resolved it?   Thanks,  Doug.  

Hello, I'm looking to send a stack of heavy plates half-way across the US.  I was at UPS today and the lady there said that if I bought the label there, they'd need to use a box that gives 2" room on all the sides as well use packing peanuts to fill that space.  If that isn't done, then the insurance claim wouldn't be paid if the plates were damaged in transit.  She told me that it might be different if I buy the UPS labels on ShipStation (and I know it sure as heck is a lot cheaper!).  So, that got me wondering about ShipSurance, too.  I've tried looking here for packing requirements in order for shipments to be covered but I can't find anything.  If I use a smaller box with only 1" clearance, will that be denied?  If I use the packing paper that I always use instead of peanuts, will that be denied?  I have found all sorts of lists of what I can't ship and other things I cannot do, but this, I have not found. Does anyone know wher

I have a custom packing slip designed for my needs. I'm printing 100-200 packing slip + labels on a letter size paper at a time. Is there anyway that I can print the page number to the packing slip? For example, if i print 50, there would be 50 pages with 1,2,3,...49,50 on the bottom of the pages. Thank you.

These are the perforated with the adhesive shipping label on one half and the packing slip prints on the other half.  Who knows where to purchase these? Thanks So Much, Todd

About 20% of my orders have to be entered Manually.   Currently I have to add all the individual prices for items manually even though that data is available in the customs value for the product. This is not only time consuming but subject to error especially when the autocomplete feature in the add item function in Shipstation  works so well  brining in the product description.   It would be great to have either the customs value populate the price field, or have an actual price column added to the product import template that would also populate this field so that we're not having to do double work.  As powerful as your product is I can't believe in 10 years of operation you haven't added this feature while your sister company shipping easy has it.  I see another user has also requested this feature.  Hopefully it will be in the next fixes. Thanks 

I need to change the name of all 2700+ items I have in shipstation.  I have exported the items, made the changes in the csv file and saved the file.  When I try to import the file, I do receive the "product import complete" notice but none of the changes to the item names have been made.  In addition, I want to use the Description field in the products attributes area.  What field on the import template do I populate to add text to the Description field?

I have had this issue with SS for many years - every now and then SS Connect has to be reinstalled and I get the window "Your Administrator has blocked access to this program." - I have always been able to work around and get it to run by unblocking the file in the Properties box or turning off access to "susupciious files" -- but this time I cannot get past that window.  Was in chat wiht SS support for an hour last week to no avail. Anyone have any tips for getting around this? Thanks

The most recent release of ShipStation has changed the Excel report output of the Insights->Raw Data Exports no longer have the prefix for the type of the files like "Customers", Orders",  "ShippedOrders", etc.  This makes it difficult to determine which is which.  Can this be put back?

How do I copy/clone a previous customer address for new shipment and import customers third party billing info?

Hi All, I am based in Australia and I was wondering if anyone else has issues with the dates and times when running reports....its all in the US format and is under the Austin TX time zone...

Is anyone else having an issue with the "Ship Date" column not showing the ship date on the Shipments tab?