ShipStation Features

Anyone else eBay orders missing pics when they come through to ship station didn't haveThe problem befor this upgrade 

New orders are not showing up on ShipStation - Setup was pretty straightforward with a single .php file to upload and connection to my Zen store - All went well with no errors including confirmation of connection with my store.  However, all new orders coming in are not showing in ShipStation for processing and shipping, they are just not there.Has anyone had any experience or issue with Zencart setup  -  there is virtually no documentation here.  Thanks for any insight or help!

We need to be able to print letter address labels. Is this a possibility? We apply our own stamps from the Post Office. There doesn't seem to be any option to print just the label. Is this something that is being looked into as this can be done in other shipping programs.

I have created a custom packing slip with HTML. However, I cannot get orders with multiple items to work correctly in the code. The field replacement for SKU, QTY & Item Name takes in all the items and lists them all at once. It does not understand that each item should be in it's own row. The first row populates in fine, it's the subsequent items that get messed up. How do I get these field replacements to sit inside a table properly? Please help!   

i know ive voided some pretty expensive labels for overseas in the $90+ range.   So im wondering how i can create a report that shows me all the labels ive voided. I have found a way to create a report of the label credits ive received.   So id like to compare the 2 reports and see if im being shorted some void label credits. 

Original post by Jake Kirkham   Hi there - I'm a relative newbie with SS and I'm just setting my forms up. My Custom packing slip not quite looking as it should though. I have all the info on  the page I need, but there's a box at the top of the page that doesn't align on the right hand edge with the content below. Also, the weights of all the lines are all inconsistent. The outer box is thick and too heavy whilst the inside lines are in different weights and so are inconsistent.   Ideally I would like to remove some or even all of the header box and lines, which might be easier to do than try and get all the weights right.   Would anyone be able to offer advice perhaps?   Many thanks.

Original post by user Doug Grant   I am looking for someone who can help me with my custom template. Im not sure how to make it.    I want to use the packing slip I have in Shopify, for the packing slip in Shipstation.   Anyone?

has anyone else noticed that there is a BIG problem with the filters.. 1, when you say to give all orders that EXCLUDE a certain tag, it actually gives you the ones that INCLUDE that tag.2, if you say to match all the following : tag = 'Backorder' and tag = 'Contact Customer'   it returns tag='Backorder' OR tag='Contact Customer' I'm trying to setup a filter that gives me all of a certain type of order that doesn't have the backorder tag, and it doesn't work.. HOWEVER, it DOES work in the legacy version.. so they truly broke something on the so called "upgrade"..

STAND ALONE LABELS SHOULD ALLOW YOU TO ADD THE ADDRESSEE TO THE CUSTOMER ADDRESS BOOK....THERE SHOULD ALSO BE A FIELD FOR EMAIL ADDRESSES FOR NOTIFICATIONS

I am looking for my ShipStation account number and I can't locate it. Does anyone know where to locate this.Thank you

Hi, My shipping department has asked me to set up a rule for them in Shipstation, however, I'm not seeing how I can do it the way they are asking me to.They have asked for a rule to automatically check FEDEX for Saturday delivery options for orders that come in on Wednesday evenings and Thursdays.  I can see where something similar can be done using an actual date, but was wondering if it can be done using a day of the week. ThanksMichelle 

Hello, I created 50 labels via shipstation and was charged, as usual, via stamps.com but my labels did not print. They are not showing as paid for/shipped via shipstation or through Shopify. Will going through the process of creating those labels again trigger another charge? Thanks,Mikaela

Is there a way to add an notification of a stock replenishment so that when the warehouse receives goods from the supplier they can be automatically be added in inventory?

Original post by user Jennifer Burke   I want to change the color of the bar across the top that says packing slip from gray to my brand color.  I cannot figure out the code to make this work and where to put it.  I have tried several things with no luck.  Can someone help? Thank you!

Originally posted by Retter   When I create a batch on the orders tab it does not show up in open batches on the shipments tab. This is an issue because I want to bulk process all open batches (rather than doing each individually). Does anyone know why created batches that are not processed don't show up in the open batch section of the shipments tabs? Or perhaps what qualifies as an open batch? And does anyone know of another way to process batches in bulk?

Originally posted by Made Brands    Has anyone shipped to Japan through Shipstation? I know it doesn't validate those addresses but can you still ship?

Hello, My store sells many items of many various weights and dimensions. Similar stores all offer free shipping on orders over $99, so I do the same to stay competitive. But when it comes to oversized items, I'd like to opt out of the free shipping, or add additional charges. This is also what other similar stores (on different platforms) do as well. The issue is if I get an oversized shipment I end up losing money because of the shipping costs. Is there any way to configure this with ShipStation? I want to exclude certain items from the free shipping option, or be able to add charges. For example I have UPS 3-Day shipping as an option for $14.95 flat rate. This works great for the vast majority of orders. But I just got an order for (4) walking sticks that totaled 5lbs 8oz, dims 38x10x3. The customer chose 3-Day Shipping for $14.95, but the shipping ended up being $51, which put me way in the red. I've read through all of the shipping tutor

Hi, I know I saw it on the site before where i can purchase a label printer and from Ship Station at a discounted price. I have been looking all over the site to find it with no luck. Can you point me in the right direction. Thank you.  

Anyone know if this is a server error?

We just started getting these warnings for FedEx Ground ship method. How to disable this so we can print batch?FEDEX MAY ADD A HOME DELIVERY SURCHARGE TO THIS SHIPMENT LATER IF THIS... -or- Should I change all Ground Ship method to FedEx Home Delivery and hope it gets corrected by FedEx?Thanks! 

Trying to get some ups express packages shipped out and arrive on Saturday. Cannot find the addtional shipping options. I see the guide online where you set the location, carrier, type, weight,size, etc and then they show a tab for additional shipping options. We dont have this tab.

There are no Shipping Email Notifications being sent since 2/16.Nothing has changed in my configuration or email program.No email reply from ShipStation SupportThis is a big problem. 

 Hello All, Anybody facing issue in creating orders via API?Getting error:"Message":"An error has occurred.","ExceptionMessage":"Invalid warehouseId","ExceptionType":"System.ArgumentException","StackTrace":" at SS.OpenApi.Utilities.AdvancedOptionsHandler.SetWarehouseId(AdvancedOptions advancedOptions, Order dbOrder, Boolean isShipEngine) in 

Original post from user D5379   The get rates api is returning this "Message": "An error has occurred.","ExceptionMessage": "No applicable services were available for the configured shipment",what should i do..?quick response will be appreciated.Thanks  

Original post from user Kara Froula   How can I view and edit my email templates? They are only showing in HTML right now. I have tried to click the edit HTML button and it does nothing. I want to be able to add text and need to be able to preview it as the normal email.