Is it just me....or is there basically no support at shipstation????

Hey there @Titan, 

Thanks for your patiences when reaching out to support, though I am sorry that it took as long as it did. This is certainly important feedback for our team.

I was glad to see that you were able to get with an agent and your connection issue resolved.

I can't get through either. The chat option is no longer showing up for me. Since V3, I've been having to contact support several times a week for issues and now I can't find the chat option. What is going on?

@Moderator-Davis  I just sent the screenshots in DM with no green chat widget.

I've had the same issues with almost non existent support and no chat option...

I called your support number and it hung up on me telling me support is not available. your website says 24/7 support. This is NOT a good start.

The chat wideget is there sometimes but most times not...best way is to email support and they will contact you back usually a day or two later.

it used to be great before Stamps.com bought them. 

They have been owned by Stamps.com for years. Now they were bought by a Venture capital company, Thoma Brova in October 2021. 

https://www.thomabravo.com/press-releases/thoma-bravo-completes-acquisition-of-stamps.com 

Maybe there is some cost cutting going on that has reached down from Stamps.com all they way down to ShipStation in Austin, TX. Sad. Hopefully this is NOT the case.

NO. It is NOT just you. You are not alone. I'm having a minor issue with notifications failing to be sent to customers. Sometimes they are sent. Sometimes they are not. I submitted a "ticket" days ago and "silence". ShipStation used to be AMAZING. Wonderful. Delightful. Terrific. Now? I don't know what's going on. Maybe they're all busy gearing up for the homecoming event on the 29th of July?

You are not alone. You "might" get someone to respond with some kind words like "Thanks for your feedback, we will look into it right away and get back to you" and then totally disapear. We've been here for almost 2 years now with no change in behaviour so we're getting the impression that we, the users, are basically "Beta Testers" of an unfinished product so we can provide feedback so they can choose which bug to work on based on popularity or simplicity.