This is not a problem of getting used to the new layout.
There are serious issues here that are almost making it unusable.
Why not let us continue using it while you sort out V3?!
Keep V2 of shipstation
Agreed 100%. I'm all for innovation and improvements but V3 is performing like an early beta at best, it is clearly NOT ready for mainstream use. We couldn't even get labels to print today without having to switch back to the Shipments tab after creating each label and print from there. (Of course, switching back to V2 solved the issue completely)
This is your customers livelihood at stake here, forcing the migration to a flawed system next week is definitely going to send a message....
List of Problems Ive found so far:
-When you have multiple accounts for the same carrier, it will not default to the selected default.
-Will not remember default printing settings when using shipstation connect.
-When creating labels sometimes it will not update the order for 2-3 minutes, and make it look like the label was not created when it actually was.
-THE SLOWNESS!
-When searching you have to click awaiting shipment multiple times for it to actually show awaiting shipment orders.
-Searching seems to not be working like it was in V2, it does not give relevant results anymore
I also will be migrating to another system soon. Either let me use V2, which was much better or lose my money.
@nick, I just wanted to make you aware that there are currently at least 2 other threads on this very topic.
Everyone here @pedalpcb, @nick, @dallowayplace, @Legends, @vinylstoragesol, @jbouton (Sorry for the tags, just want to make sure you are notified!) should go check out these other posts so you have the full scoop. What Shipstation is doing to its customers is totally unprofessional and any posts by @Manager-Erin, are merely just "lip service" posturing to the community.
https://community.shipstation.com/t5/ShipStation-Features/Advanced-Hotkey-Support-and-New-Layout/m-p/13969/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEw0MllBNlVFMk1PN0pBfDEzOTY5fFNVQlNDUklQVElPTlN8aEs#M1801
https://community.shipstation.com/t5/ShipStation-Features/New-version-layout-May-2022-issues/m-p/13967/emcs_t/S2h8ZW1haWx8bWVudGlvbl9zdWJzY3JpcHRpb258TDQyWTZKUzlINERTT1p8MTM5Njd8QVRfTUVOVElPTlN8aEs#M1799
Please feel free to give out kudos to highlight them, but even then it's unlikely it will have any effect. I really hate to be so pessimistic, but I do think it's time we start abandoning ship. I've reached out to the sales team of a competitor and I'll just say they too are aware of how Shipstation is behaving and wouldn't be surprised if they leverage this in an upcoming marketing campaign...
@Manager-Erin I'll say this again, TRANSPARENCY. Just have someone who is a decision maker at Shipstation contact us, call us, SOMETHING. Heck, I would be happy to have a one on one with you even... Let us know what you guys are doing to fix the issues, talk about proposed fixes, and talk about areas you still need help on, just fall on your sword and own the mistake. Quit this lip service BS and offer solutions! Hell, share with us some of the details WHY reverse migrating an account MIGHT be an issue. I'm telling you, most of us are reasonable people and are capable of understanding some pretty complex situations... We've got businesses to run, not software to debug, or flame wars to start on community forums begging for information. TRANSPARENCY goes a LONG way and ultimately, we just want to make sure we're being heard.
So here we are, 46 minutes into the first business day after being forced into V3.
USPS just returned an international shipment that I need to reship, but I no longer have the "Restore" option.... It isn't visible on any of the tabs. What am I supposed to do?
How do I reship this order? My customer is waiting, I don't have time to wait for bug fixes or software revisions, I need the function that I had yesterday and I need it immediately. I don't mean to sound rude, but this is urgent.
100! The CTO should be fired for launching this version. It is so buggy. Nothing is better in this version. Are team is struggling using this version and support is helpless.
Here's another heads up for those that don't use a USB scale. If you're typing in your weights be very careful as v3 can easily over charge for shipping. Here's what happens:
Our scale reads to the hundredth decimal point. In v2 you could type 12.68, tab out of the field, and it would convert that to 12 lbs 10.88 oz regardless of what was already there. Now in v3 that calculation happens after you type the tenth decimal point, so type 12.6 and it does the conversion without waiting for you to leave the field. It also keeps the cursor in the field so if you don't catch that and you type the hundredth decimal value you now have a 128 lb 10.88 oz package. On top of that, it adds the ounces to what was already in the ounces box. So say that shipstation thought that order was 12 lbs 13 oz, with v3 when you type 12.68 you'll end up with 138 lb 7.88 oz package. And when it's already so wrong, what's another 10 lbs right? Scale that down to a USPS package under 1 lb. If shipstation populates with 0 lbs 14 oz and you enter 0.8 you'll end up with a 1 lb 10.8 oz package. For us that's a difference of $3 per package if we don't catch it. $9.66 vs $12.66. Those add up quick.
But this can really get out of hand for express packages. Say we have a FedEx Overnight package that's 6.27 lbs / 6 lbs 4.32 oz. At the correct weight that's $66.28 (we're in Hawaii). In v3 when I try to type that 6.27 I end up with a 67 lb 3.2 oz package that costs $305.95. That adds up even faster.
I've reported this issue repeatedly almost since they first rolled v3 out in beta. The last ticket I submitted with full examples, video showing the problem and code suggestions on how it could be fixed was in Feb and hasn't been updated since.
I just spent 3 hours with live chat where they told me: no we won't roll you back to v2, yes we know this is a huge issue and we're working on it, it'll maybe be fixed soonish but no guarantee, if you don't like it you can leave. I asked if they would reimburse us for any extra charges caused by this issue and they said if I can provide documentation their billing department might be able to reimburse us. This is who we're working with. Needless to say, I'm checking out the competition this weekend and will most likely be making a change.
Exactly! Now carrier and shipsurance insurance purchases now say $0.00 and shipsurance links no longer populate data! BIG ISSUE - you cant even see what past exact amount your purchased for insurance! That is DECEPTIVE insurance display pricing! If we start losing money due to inaccurate claims being denied, we will be filing a complaint with FTC and district attorney's office. Shipstation has ZERO right to disrupt our businesses with this horrible BETA version! We need a grandfathered plan! We have been using almost 10 years and we did NOT sign up for this trash update! New laws need to be made against ALL OF these companies forcing their BETA tests on our businesses!
I've run into another major issue, although I don't think it is exclusive to V3.
If your Stamps.com account becomes opted into the "Global Advantage Program" all of your international shipments will be handled by GlobalPost, regardless of the shipping method chosen when printing the label.
I had a customer pay over $70 for USPS Priority Express International, the label printed as a GlobalPost label with the text "Priority Express" across the bottom. As is typical with GlobalPost, this shipment took 5 weeks to arrive.... the customer was not happy.
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