Why does the program keep forgetting my document options (labels, packing slips, etc.)???? I have to go back in and reset multiple times a day. Oh, and then I get kicked out of the program entirely and have to log in, only this time havin the fun of selecting the images with school buses! V3 is UNSTABLE!
Keeps kicking out Document Settings
Hey there @birdsafe,
I definitely want to help get to the root of this behavior you are describing! If your printer settings are fully resetting multiple times a day, we absolutely want to investigate that!
Absolutely I recommend that you reach out to our support team directly via chat or email.
With that in mind, I would like to provide some questions that could help us narrow down when/how this may be happening:
-Are you seeing that reset of the document options around the same time everyday?
-Are you able to see and confirm that document options have saved as intended before a that reset happens?
-Is it always the same settings (if not ALL settings) that are reset?
-Are you seeing the document options reset only on log out and back in or do they become reset in the middle of an active session?
-When clearing your cache and cookies, there is a section of that browser history noted as "Site Settings", its a good idea to make sure this remains un-checked.
These may be things that you've already taken into account, but I just want to make sure we are covering aren't overlooking anything.
We have this exact same issue, but have narrowed it down to it occuring when another user (using a different login name/password) has logged in to process orders. Once that happens, it logs other users out and resets the Document Options settings. Very frustrating, especially when we have multiple users that access ShipStation each day.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.