I am having a reoccurring issue with labels not printing without reloading shipstation after orders are already batched. If I don't do this, the page will just continually load but no labels will populate. I also have an issue when trying to print labels within individual orders where the "generating labels" popup will come up but nothing will populate to print. When I refresh the page, the order will be marked as shipped and I'll have to print the label again. This is becoming a very regular issue and is inhibiting my ability to process orders. Today, the entire site isn't loading which also happened last week. I had to log out for over an hour before it would come back up normally. I have cleared by cache/cookies but no improvement. Is anyone else having this problem? It's hard to get tech support for issues like this because it doesn't happen constantly and is difficult to demonstrate for IT.
Labels not printing - Shipstation not loading
It is happening with all portals to printing the label. When will this be fixed? It is Monday and a very busy ship day
Hello everyone,
Thank you all for being a part of our community and for reaching out about this.
We have updated our status page as mentioned to report this issue. We have been getting reports of this being resolved by some users. @TRC, @caweb, @KennyW and @warehouselifeg5 can you please test on your accounts and let me know if this has resolved for you?
-Erin: Your Friendly ShipStation Community Manager
It still has not been consistently working properly on our end. It either still lags, or shipping label does not populate.
I have found that the specific issue with printing documents (and other slight wonkiness) seems to occur in shipstation tabs that have been left open for a while, even if only an hour or so. I always refresh whenever I'm doing something in an already opened tag, and anecdotally it seems to be a solution.
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