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Login Verification Method

  • Dec 12, 2024 1:06 PM UTC
  • 4 replies
  • 1 view

michael18

I appears that new security is requiring an verification code sent by email. A text option needs to be added. The login page is already slow to load. Having to wait for an email does not help.

I would also like the option to determine how much time passes before I am asked to login again.

4 replies

CaraAdmin
  • Community Manager
  • Dec 17, 2024 9:04 PM UTC

Hello, @michael18!

 

Thank you for your post in the community! Your feedback is incredibly valuable, and I’m happy to pass it along to our development team for their review. We truly appreciate your input!

 

Happy Shipping and Holiday!

 

-Cara


  • Feb 13, 2025 2:52 PM UTC

We really need this as well, as our shippers do everything on IPads that are shared and our shippers don't have dedicated company emails and use other shared company emails for their logins, which wasn't an issue till now they need a code everytime they log in and they have to come to the office to get the code.  It would be a lot easier if we could use there phone numbers for texting the code.


GirlFriday
  • Employee
  • Apr 9, 2025 4:01 PM UTC

Agreed!  Please give us option to have text message.  Waiting for an email takes way too long.  What are we, sloths?


  • Apr 24, 2025 12:41 PM UTC

Related:
In the email verification, remove all the fancy formatting around the verification code.  We need to be able to easily copy/paste the code right into the verification form.

Shipstation added a "paste" button now on the verification form to strip away the extra spaces and get the characters into the right boxes, but it requires browser permissions to use.  Such an annoyance.

The code email and boxes around the characters on the form look nice, but they add a lot of hassle to the already frustrating verification step.