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MAJOR PROBLEM WITH COMBINED ORDERS!

  • Nov 14, 2022 1:39 AM UTC
  • 7 replies
  • 7 views
emarkhasin

SS doesn't calculate the totals correctly for combined orders. This feature is useless! The wrong amount gets into all reports and messes up monthly/yearly stats! The only reason we still haven't moved to a new platform is that SS keeps our reports for all the years. NOW THE REPORTS ARE WRONG! See the screenshot:

Another issue is that on the grid layout, the combined orders are shown as "multiple". WTF is that? What is the point of that if we choose the surviving order number? Why was this working in the old version (layout) and why you can't figure this out in the new layout? 

 

 

 

      7 replies

      Moderator-Davis

      Hey there @emarkhasin,

       

      Thank you for providing us with this feedback. 

       

      This behavior that you are showing with the combined orders is something that my team is aware of and actively working on! I do not have an ETA for that resolution just yet, but as soon as we do, I will certainly make that known here in the community. 

       

      With the combined orders showing as "multiple", if you would instead like to see those orders listed under the surviving order, you can use the collapsable triangle on the left hand side. I hope this helps! 🙂 

      From Moderator Davis, May the force be with you!
      emarkhasin
      • emarkhasin
      • Author
      • Employee
      • Nov 16, 2022 8:28 PM UTC

      When this will be fixed? The calculations are totally wrong! This is unbelievable!

      We had one order for $1000 and another for $50, the person made a mistake choosing a surviving order, and now the order total shows up as $50. UNABLE TO SPLIT (as reported by others, that function is not working either). UNABLE TO EDIT (modifying Total Paid doesn't change Order Total value). 😤😤😤😤

      • epommerer
      • Nov 21, 2022 5:34 PM UTC

      If only Shipstation invested as much in development and support as they did on TV commercials.
      My wife leaves the room whenever a Shipstation ad comes on TV because she knows it pisses me off.

        I haven't been able to combine orders for 5 days now. Shows some BS error. Contacted Shipstation three times about this to receive a BS answer of "this ticket has been escalated". We are now spending unnecessary money on postage on shipping these "non-cominable" orders separately, which quite frankly we should be reimbursed for. Additionally, their support (help  button) no longer works and takes your to a blank screen filled with coding error.

        Also the fact that shipstation has to APPROVE comments in their community guidelines really says numbers

        emarkhasin
        • emarkhasin
        • Author
        • Employee
        • Dec 29, 2025 5:39 AM UTC

        Almost 2026 - this feature hasn't changed!  😢

          mktxsis
          • mktxsis
          • Employee
          • Feb 17, 2026 5:32 PM UTC

          2026 here and still broken. Does this mean I’ve been underreporting my income all these years??? 

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