You all have to get your act together and allow users to log in to the mobile app without first logging in via a browser. Most of the time, even after logging in via a browser, it still will not let users log in to the mobile app. I usually just get the account blocked and have to constantly get it unblocked. It is rendering the mobile app useless, and I ship a ton via the mobile app as it is easy to use with one or two shipments. I mean I pay for this service when I could easily just use another service like Pirate Ship since the rates are the same.
Mobile App Disaster
Hello @Max16!
Thank you for your post in the community! We’ve escalated this to our development team for review and sincerely appreciate the thoughtful feedback you provided. Your insights help us continue to improve, and we’re truly grateful for your input!
Happy Shipping!
-Cara
Just create a quick 2FA if you must and get rid of the BS desktop log in.
I got an email this week about being able to use my bank instead of a CC to pay for certain fees because it was highly requested. Who the heck was yelling for that over just being able to keep using what was a very good app?
+1 to this, app constantly logs out, have to logout of desktop, log back in and then log into app, please fix this ASAP.
I 100% agree. This new system is disgusting.
As a result I'm currently researching switching to a different platform as this has been unbelievably frustrating. This has caused me more moments of stress in the last month than my suppliers sending bad chemicals has in the last 2 years. I'm beyond disgusted with the implementation of these new "security" factors. They really want to drive away businesses from ship station with these lousy updates.
1000%. They broke it. It’s unusable now. I’m looking around for other solutions from another vendor now because this is ridiculous. It’s been going on for quite some time and it’s completely unusable and it’s disrupted our entire workflow.
I have the same issue. I was going to use pirate ship but they don't have all the platforms I sell on. So Im on the hunt for another shipping software that works. I keep getting logged out of the APP and forces me to log in from a browser for "security purposes"??? And then when I go to pay for shipping, every third shipment that I need a shipping label it gives me an error and I have to refresh the browser to be able to get the label. WTH is going on with shipstaion? It used to be the perfect solution! This is getting ANNOYING! With all the complaints you'd thing they would have this fixed!!!
Guess I am not the only one. This 2FA is getting ridiculous, prices have almost doubled in the last couple years and all I have is more issues.
Get this fixed FFS! Paying for a service and the ap doesnt work. I'm even on the same wifi right now as my desktop and cant get on with my phone.
"As of the 3rd quarter of 2024, 93.9% of U.S. internet users went online using mobile devices, with 93.9% specifically using smartphones."
This is absolutely the worst thing ever. I agree wholeheartedly. I travel a lot, and when a customer emails for an order update, or I need to jump in the app for any other reason, and this sh*t happens, it makes me want to pull my hair out. What should be a 30 second ordeal becomes something I have to actually stop what I'm doing to address, just because of this issue.
Fix it, or we have to go elsewhere. This only started for us in the last few months, but it's a gamebreaking experience.
Hello @Max16!
We wanted to share with the community that an update for the ShipStation Mobile app on iOS is now available! You should see the update prompt in your Apple App Store, and all iOS users can now manually update the app rather than waiting for an automatic update.
We’re still actively working on the Android version update and will share an update with the community as soon as it’s available.
Thanks for your patience!
Happy Shipping!
-Cara
Same problem with me and we are an Internet based business as well as many here so it's critical to be able to check to see what we have going out for the day when I'm on the go! This has been an incredibly frustrating ordeal and we are genuinely thinking of switching to another shipping program as this is insane! Why could they possibly need this tight of security? My bank isn't even this secure. Shipstation...I hope you're reading these replies and I truly hope you fix this soon!
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