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New Branded Tracking Email Experience vs Legacy Email Experience

  • Aug 20, 2026 2:46 PM UTC
  • 1 reply
  • 4 views
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  1. When on the New Branded Tracking Email Experience: the Shipment Notification and Delivery Notification columns aren’t listed as options in the shipments grid. Why can we not see or get that data as we did with the legacy experience.
  2. In the Analytics Sales and Customers area: the Shipment Confirmation emails box and Delivery Notification Emails box are there but show no data and contain 

    “You haven't enabled Shipment Confirmation Emails. To notify your customers when their order has shipped, select a Shipment Confirmation Email template in your store's Email Settings.” 
    But I do have them enabled. Confusing and make me think there is something wrong and question weather or not my email communication is even working. Analytics page isn’t aligned with the new branded email experience data points.


    Your system does send and track those notifications so why can’t those data pieces be surfaced in both the shipments grid and the Analytics area in the new branded Email Experience?

1 reply

  • JuanAdmin
  • Community Manager
  • Aug 20, 2026 3:09 PM UTC

Hi there, thanks for bringing this up! To reassure you right away: your emails are successfully sending to your customers.

The reason you aren't seeing this data in the Shipments Grid or the Analytics page is because the New Branded Tracking Email Experience was built on an entirely new, upgraded platform. Right now, our older reporting dashboards haven't been updated to pull data from this new system yet, so they appear empty.

Because the Analytics page is still looking for the old legacy email setup, it incorrectly triggers that warning message about emails not being enabled. We know this is confusing and makes it look like things are broken, but rest assured your communication is working perfectly behind the scenes. Our team is aware of this gap and is looking into bridging the new email data with the reporting dashboards!

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