Was creating labels for orders when I noticed a new banner warning on the insurance. It displayed as “You could be liable for lost or damaged goods” with a warning triangle and yellow box. Never gotten this warning before and assumed it was the result of fulfilling a large order but when checking the smaller orders it appears that this new banner also replaced the “Insurance”. It still has the drop down option and I am able to select an insurance option, but I don’t think the “Insurance” needed to be replaced with this new banner as it made it seem like there was an issue rather than an option I can select.
New Insurance Display is confusing
I got this same warning. It’s quite annoying as I often have to switch between multiple orders and the warning minimizes each time. I hope they revert this change it’s not good at all.
What a horrible change. I’m pretty sure I know how to buy insurance without ShipStation issuing a bogus alert on my orders and then attempting to upsell me by aggressively suggesting I might have liabilities. Ridiculous!!
I recently made the same complaint. It is really disruptive and an eyesore insinuating something is wrong with the order. It needs to be removed.
It needs to be removed.
100%
100%. I pay SS $144 per month to handle my orders and shipping. I’m a shipping professional….I know how to insure my packages and don’t need SS to remind me….EVERY SINGLE TIME.
does this mean that UPS will not insure my packages?
“You could be liable for lost or damaged goods”
“Without our coverage, you may face costs for lost or damaged shipments.”
UPS provides standard automatic liability coverage up to $100 for lost or damaged packages at no extra cost
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