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New layout when selecting carrier and service

  • Jul 30, 2021 11:51 PM UTC
  • 2 replies
  • 0 views

Wow the new layout is absolutely horrible, it's now very difficult to tell which carrier and service you are looking at.  Please go back!!!!

2 replies

Moderator-Davis

Hey @Kennyd, 

 

Thanks for taking the time to post in the Community! 

 

Im sorry to hear that you are not enjoying the new layout. Just to be totally up front with you, we are not going to move back to the old layout. I don't want to lie to you about our options moving forward. What I DO want to do is get some more detailed information from you about how this new layout is making finding your carrier/service more difficult! Perhaps I can help make that process easier! Any sort of direct example feedback of what you are experiencing there, is greatly appreciated! 

 

Looking forward to hearing back from you 🙂 

 

 

 


  • Author
  • Employee
  • May 11, 2022 10:57 PM UTC

Feedback does not matter....They don't do anything to address concerns.  I had a guy email me from SS that seemed like he wanted to help with some issues after I gave negative feedback, but nothing came of it and he stopped responding.  Just like any other big company I guess...customer service sucks.