New ShipStation

I'm fairly sure some of my shipments yesterday went out with incorrect insurance. 

$400 items with only $100 coverage even though it said full value, the total cost for the shipment changed twice when I printed the label. 

Well said sellersavings! My home was burglarized once (I wasn't home) and I remember the anger and helplessness I felt. I get that same feeling with this crap. These fools jam this down our throats and we're supposed to believe this is better for us?! And to add insult to injury, ShipStation makes it impossible to even contact them! That's how I ended up here, trying to find a way to contact them. I use UPS, FedEx and USPS. I wish all of these "services" would follow FedEx's model. When you have to do a label manually, FedEx has not changed their format in at least the 12 years I've been using them. I can go there once a year later and practically do a manual label with my eyes closed.

You are right. These people do not have a clue what it's like to actually ship. You have schedules and customers and we'll spend the next few weeks fumbling around, wasting money, trying to figure out something that we never wanted in the first place.

I have enjoyed several dental surgeries more than I have enjoyed using this build.  

I'm hoping that our grievances are actually heard (doubtful) and shipstation actually does something about this in a reasonable timeframe; otherwise I foresee them losing a lot of customers.  I'm also hoping more people take the time to log in and post about their experience. I'm positive that there are tons more people facing issues in silence, but we won't see meaningful change or responses without a large amount of noise being made.

The new version is an utter failure. I really wish they would have taken into account all of the feedback that we shared during the beta version. I tried it multiple times and each time I switched back to V2 until I no longer had the option.  

We should start a thread where we list the bugs. Is there a way to do that without dupes? 

Or would it be easier to just list what still works. 😉

I am pissed at how much time this new build is burning. This sucks. I need to find time to research a new software company for shipping,. Maybe I’ll gp back to Endicia. It’s been years since I ditched them for not having good options for uploading bulk CSV orders. I’ll bet that have that down now. 

Who spearheaded this v3? Get us back to v2.

There is this old saying in politics. That when you get a letter from a constituent on an issue — you may as well multiply that by 1000 because most that feel the same will just not bother to write. So when you get 10,000 letters, that means you have a real problem. I am sure there are a TON of users that just haven’t complained yet.

Which is probably why we all got that satisfaction survey this week. I think they are getting concerned and want to see how badly their users are feeling.