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New Split Function Duplicated product in order

  • Oct 27, 2022 12:29 AM UTC
  • 1 reply
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While using the new split interface a new shipment was made, however the product being split was also left in the original shipment as well as being placed into a new shipment. This duplicated that product and would have had us fulfilling double the quantity for this order. 

1 reply

Moderator-Davis

Hey there @BGRSWIL, 

 

Thanks for joining us here in the community! We are so happy to have you with us 🙂 

 

When it comes to this type of behavior with a new feature, we actually will want to get you with our support team so that your account/orders can be investigated directly for this behavior! 

 

You can reach out to them via email or chat options depending on whats best for you. 

 

Happy Shipping!