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New version layout (May 2022) - issues

  • May 5, 2022 1:13 PM UTC
  • 9 replies
  • 0 views

info301

When I heard there was going to be a new version released, I cringed a bit, but figured I'd give it the benefit of the doubt (as we often don't get a choice or a say in such things anyway). However, upon trying it today for the first time, there are a lot of things I don't like about it at all, and it has definitely increased the time to process orders, and not just because it's new, but because it is clunky. Can we opt to switch back to the old layout?

 

Also, why is it that in the "shipments" list, the order is now really random? I switched to a sort by date but even that didn't really make sense as compared to the old way of them being listed by date and by order of processing, which worked for me.

 

Why is it that something that wasn't broken always has to be changed? Some employee just wanting to add "value" to justify their position? Not much about this new version is an improvement enough to justify the changes and the increased processing time, for me anyway.

 

Anyway, there are a LOT of things I don't really like about the new layout (address verification changes, customs input changes, the way shipping is paid for without seeing your balance, etc) and wish to switch if possible.

9 replies

  • May 5, 2022 4:25 PM UTC

Above all the layout design is very confusing. The label text in the order window and actual data is the same font the same color. It takes more time to navigate. The shipping rate is way too little and barely visible. The washed out look is very difficult to navigate. It might look modern but definitely not helpful. Please relay these comments to the team working on it so they can make changes. It has to be functional first. Thank you


  • May 6, 2022 12:35 PM UTC

New layout is awful.  Slow, poor density on smaller screens, some links simply do nothing, get spinning wheel as often as not: I have no idea of orders were sent to FBA or not.

 

This is all a poor use of your customers' time.  PLEASE BRING BACK WHAT WORKED.


  • May 6, 2022 9:23 PM UTC

When they talked about this new version forever ago I remember trying it, realizing it was full of bugs and went back to the old one. I figured by now they would have fixed some of the bugs but is just seems there are more. I'm not even going to list them because it would take too long.


  • May 7, 2022 1:10 PM UTC

Shipstation doesn't seem interested in addressing the issues with the downgraded layout as they've been raised repeatedly over the past couple of years here as well as in Capterra reviews:

https://www.capterra.com/p/155621/ShipStation/reviews/3348487/
https://www.capterra.com/p/155621/ShipStation/reviews/3303819/

https://www.capterra.com/p/155621/ShipStation/reviews/3151710/

https://www.capterra.com/p/155621/ShipStation/reviews/3107367/

https://www.capterra.com/p/155621/ShipStation/reviews/2822777/

https://www.capterra.com/p/155621/ShipStation/reviews/2798626/

It sounds like if you need to spend the time dealing with the quirks of a new interface there are better and less expensive options.


  • May 9, 2022 7:28 PM UTC

It seems the more I use it the more issue I find, I'll give them a little more time to fix it but I'm already considering alternatives. Does anybody have any recommendations?


sales436
  • Employee
  • May 9, 2022 9:50 PM UTC

I'm looking into Readycloud CRM + ReadyShipper X but have not had a chance to try it yet. They have a free trial, and so do a lot of other shipping programs.


  • May 12, 2022 7:18 PM UTC

@info301 @sales180 @marc8  There is a current thread located here from 4/7 that we are trying to document as many issues with the new layout as possible. Multiple tickets on the matter have been reported and we do know that at least one of them has been escalated to a developer. 

Unfortunately, we still do not have an ETA on when a fix might be implemented, however, the forced migration appears to only affect a small subset of users and Shipstation is outright lying when they say everyone has migrated. 

Any bugs or issues you all may have noticed in the new layout, PLEASE chime in and let us know. 

https://community.shipstation.com/t5/ShipStation-Features/Advanced-Hotkey-Support-and-New-Layout/m-p/13501


brendan1
  • Employee
  • May 24, 2022 9:39 PM UTC

I couldn't agree more. I tried the new layout a year or so ago when it was first introduced and immediately switched back.

 

I received an email yesterday stating that we'd be forced into using the new design/layout as of June 8 so I tried it again today. AWFUL user experience. Slow. Laggy. For some reason labels take for ever to calculate and print. The design is just far less intuitive. It's a real shame. 

 

We're looking into leaving shipstation and using our accounting/order system for label generation now. 


  • Jun 6, 2022 4:28 PM UTC

edited