We have recently started getting the following error: "no response from workstation" when we select the scale/weight during packing/shipping in Shipstation. The issue started a couple of weeks ago, then sort of faded now they are frequently occurring again on multiple stations.
I de-activated the scale server via SS Connect and scales, re-added, that corrected the issue for a bit but it now has come back. I also tried the URL/Host fix here: https://help.shipstation.com/hc/en-us/articles/360026157851-ShipStation-Connect#UUID-237be7ba-7203-6bcc-dbd3-9b5ca2bdfa50_UUID-b2481411-f4d6-c1e8-e372-0b6a8543e550
We ship via iPads with Shipstation running in Safari. Scales sit on a dedicated PC/workstation at each shipping station linked via ShipStation connect. We have had this setup for years without issue. ShipStation support said they reset something on their side but still no luck. Scales are Mettler Toledo BC-60.
Has anyone come across anything like this before? I've all but ruled out hardware as being the culprit so I'm not sure what else to try.
