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One user on two devices?

  • May 26, 2021 6:58 PM UTC
  • 3 replies
  • 0 views

Our workflow would benefit from a user being able to be logged into both the computer at the packing/label station, as well as on an iPad as they are picking products. Is this a problem to have one user logged in on two "devices" at the same time? Does it cause any problems or conflicts?

    3 replies

    masonfabian
    • masonfabian
    • Employee
    • May 26, 2021 10:54 PM UTC

    I haven't had an issue with it except when using shipstation connect. Please update us if you run into any issues though!

    • OTC_Eddie
    • May 31, 2021 8:43 PM UTC

    At our company, we have not had any issues logging into two devices with one login, and in fact we also open multiple browser tabs to have different screens available.    I don't believe you violate any acceptable use issues.    One issue to be aware is that not all browsers / tabs will refresh with the latest data, and even the shipstation database takes time to update,  thus what you see is not truly real-time-realtime.   There may be a data delay between screens, devices, and re-freshes.    Something to be aware of. 

    • scmsteve
    • Author
    • Jun 1, 2021 5:50 PM UTC

    That is strange... I did more testing, and when I logged in via the browser on my computer, and then logged into the iPad, the browser was immediately logged out. We will continue to test. I don't know if the answer is to get support involved or just get another user. But it is only ONE user doing the work between the two devices, so it doesn't seem like we should have to pay for another one. But we do want to be compliant with any TOS or AUP provisions.

     

    Just tested it again. On the computer web browser, the logout is instant when I log into the iPad. If I then log in again on the computer, the iPad pops up a message that I have signed in from another location and I need to log in again to continue. It didn't log me out, but it seems evident that I should. If I do, and log in again, the computer is logged out. Rinse, wash, repeat.

     

    On further testing, I did check the box "keep me logged in" (or however it is labelled), and now I don't get the logout issue or any warnings, but for security we really don't want to have the session automatically login. So is there a workaround?

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