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Order number not printing on Commercial Invoice

  • Dec 13, 2021 4:44 PM UTC
  • 2 replies
  • 0 views

According to the documentation, label message 1 should appear on customs invoice forms. If we add [Order #]  to label message 1, it does not print on the commercial invoice. 

How do we enter it so it will be printed?

https://help.shipstation.com/hc/en-us/articles/360025869972-Print-Customs-Forms?queryID=e139e1cb9b03dad1c1bbcd212f7c8a2c#print-customs-forms-from-shipment-widget-action-menu-0-4

    2 replies

    • tlw
    • Author
    • Dec 15, 2021 12:05 AM UTC

    This also does not work: https://help.shipstation.com/hc/en-us/articles/360025856172-UPS

     

    This is a major bug because the commercial invoice is submitted electronically without the Invoice # or PO#

     

    What is the solution?

    • tlw
    • Author
    • Dec 15, 2021 10:07 PM UTC

    Correction - 

    These instructions work: https://help.shipstation.com/hc/en-us/articles/360025856172-UPS

    Our mistake was adding a space before pipe.

    Even so, it would be very useful if this worked as discussed so it doesn't have to be entered manually for every order: https://help.shipstation.com/hc/en-us/articles/360025869972-Print-Customs-Forms#print-customs-forms-... 

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