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Question

Orders API GET and Webhooks do not reflect latest updates for tag only updates

  • Aug 21, 2026 8:58 PM UTC
  • 1 reply
  • 4 views

kev_rm

We are finding that we are not getting webhooks fired NOR is last updated date for orders being updated (so polling fails as well) when we have an automation rule that only modifies a tag.

Tags are a concrete change to an order and I would expect BOTH a webhook to fire as well as the order last updated date to be updated (for polling via GET)

 

1 reply

  • Community Manager
  • Aug 24, 2026 3:16 PM UTC

Hey Kev_rm, 

Have you reached out to our API support team regarding this concern? I know we are testing some new Automation rules that run independently from order import, which I hope can fix some of this concern. 

You can reach out to API support here: APIsupport@shipstation.com