Is anyone else having the issue with order alerts not picking up on orders to combine?
I can find them manually and combine them. But shipstation isn’t suggesting them.
Orders to combine not working
You can automate it by setting order alerts. See the Shipstation article:
https://help.shipstation.com/hc/en-us/articles/360025869112#view-order-alerts-0-0
Yes, I've been having issues with Combine Orders for several months and Shipstation currently has a ticket open (last I heard). I've been using excel to find any duplicated customers to combine the shipping manually. Frustrating but hopefully it's resolved soon!
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