I am really upset at the new warning that tells me that I might be liable for lost or damaged goods. Seriously, what is going on?!
First of all, the verbiage is crazy insulting to me. Many of the items I ship *are* insured and covered, and I don’t need you tell me they aren’t. Especially in this way that looks like it is trying to scare me into an upsell. How dare you put a warning on my screen to falsely suggest I have a liability because of the way I do things.
Second, the exclamation point and warning sign is a ridiculous choice. I am a high volume shipper - 100s of orders a day. When I see a warning, it should be something that needs to be addressed. I don’t need to see this bizarre fake “warning” on every order, hundreds of times a day. I am training a new employee this week and I shouldn’t have to explain to them “oh, that is a FAKE warning and that one you should ignore, but please pay attention to other warnings”. It’s beyond crazy.
Third, I find this to be a very bad sign for ShipStation. It shows me that the people creating the UI don’t actually use the product. And this is a problem. It also tells me that perhaps ShipStation is having financial problems if they have to resort to these kinds of underhanded methods to upsell and generate more income.
I have been a ShipStation user since it was Auctane. For more than 15 years I have used ShipStation, but after this warning I am actively looking for an alternative. Seriously. This is a tool I use to manage the problem of high volume shipping. I don’t need the makers of the efficiency tool adding in problems or hiccups or upsells… and I definitely don’t need them insulting me by suggesting I am doing something in my business that creates liability.
I am absolutely baffled by the decision to add this warning, and especially this verbiage, into my daily routine and I think if it isn’t reversed I’m going to jump ship and go somewhere where they understand the mission.
REMOVE THE EXCLAMATION POINT WARNING FROM MY ORDERS -- or at the very least give me the option in settings to remove it. I can’t explain how much this irks me as a professional seller.