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Please reset USPS Ground Advantage to "trackable"

  • Jul 14, 2023 4:53 PM UTC
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Right now, Shipstation does not have the new USPS Service "Ground Advantage" set internally as a trackable service. As a result, shipping notifications are not sent when I want them to be sent (when the item is first scanned), nor does any shipping status flow into the grid, always showing a question mark.

Seems like it should be a relatively simple change, especially since USPS Ground Advantage is indeed a trackable service.

 

 

Best answer by dyedianadye

Happy to report the situation appears to be fixed and that USPS Ground Advantage now behaves as a trackable service. Thanks, Shipstation!

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We've opened multiple tickets and they've told us to switch our settings, which have been working fine for the past 6 years, to "Send notification on label creation". We've asked both support agents if there were any issues with the USPS ground advantage service sending shipping updates to ShipStation and they danced around it a bit stating "Carriers are unreliable". No knock on the agents, but I'm guessing they're being told to say that. It's extremely frustrating because we have to change our internal processes to accommodate the changes. I know this isn't a helpful post, but letting you know we are experiencing the same thing. I was relieved to see someone else with the same issue.

    • dyedianadye
    • Author
    • Answer
    • Aug 23, 2023 6:06 PM UTC

    Happy to report the situation appears to be fixed and that USPS Ground Advantage now behaves as a trackable service. Thanks, Shipstation!

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