If a user orders something over ebay, then requests a full refund, instead of a cancellation, it does not show in shipstation. refunded, or improperly cancelled orders may still be shipped if not verified with another source.
Recommended changes for SS:
add a notification if there is a refund on an order, optionally cancel if the total becomes zero.
Hello @shipping190!
Thank you for your post! I checked in with our support team and confirmed that your store is currently set to auto-refresh, which means it will automatically update at least every two hours. This potentially allows time for a canceled order to ship before the update.
For more details on how this setting works and how to manually refresh your store, check out this Help Center article: Import Orders from a Store.
I hope you find this helpful!
Happy Shipping!
-Cara
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