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Problems when combining with partially shipped order

  • May 18, 2022 2:43 PM UTC
  • 3 replies
  • 0 views

david_dean

I have an order that was previously split and partially shipped.  So this order has one shipped shipment and one unshipped shipment.  I needed to add an item to the unshipped half.  I created a new order and then combined this new order with the unshipped shipment.  The result is that all of the items - the new order, the shipped shipment, and unshipped shipment, have been combined into one shipment that is marked as shipped.

 

So, I've lost the record of which items were shipped and which ones were not, so now I need to try to recreate that.

 

I just can't believe that ShipStation took a platform that worked so well and has rendered it so completely unusable.  How could you force us all onto V3 when it has so many problems?  This is a major issue that is going to lead to either missed shipments or double shipments and lots of extra manual work.

3 replies

david_dean
  • Author
  • Employee
  • May 18, 2022 2:46 PM UTC

Oh god and now that the shipment is marked as "shipped" I can't even split it back into two shipments again.  What am I supposed to do with this?


BC-Shipping
  • Employee
  • May 18, 2022 4:03 PM UTC

Yup, V3 just printed the label for the backordered item I split off. Now it notified Shopify that the backordered item was fulfilled which in turn emailed the customer that we just shipped the item that we just told him was backordered. 


david_dean
  • Author
  • Employee
  • Jun 16, 2022 4:40 PM UTC

This just happened to me again!  A customer placed a new order and I combined it with the unshipped half of a previous order, and now the entire order is marked as shipped.  This is going to ruin my afternoon.