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Product Images Not Working

  • Nov 22, 2023 2:30 PM UTC
  • 5 replies
  • 3 views

Good morning,

Simple problem that is destroying my brain.

In searching the communities, it seems like others have had challenges. I have tried other suggestions that people have made in those posts with no luck.

Here's what I want to do.

I created a product for a manual store. Everything is a manual import and there are no external connections. I have tried hosting the image on GDrive as well as ImgBB (recommended by a mod). When I look at an order status, it never displays the product image - just the grey box.

I have tried both jpg and png and different image sizes - all same result.

Some say it's an https vs http issue, however almost every service defaults to https (even if you can the Shipstation URL to just http).

I am just entering the URL directly for the image hosting into the product screen (as shown in SS docs).

What am I missing / doing wrong?

      5 replies

      • BrianQ
      • Dec 20, 2023 9:37 AM UTC

      Having the exact same problem when trying to add orders though api.  Even manually entering in a link to the product picture in the dashboard doesn't work just a grayed out picture box.  Are the pictures supposed to be a certain size and aspect ratio to work? Tried lots of different types of files jpg png gif and different sizes 120 256 1920 all don't work.  How do I get this working???  There doesn't seem to be any documentation that I can find on how to get the pictures to work.

      Did you get an answer?  I am having issues with sites like Google.  I think it is a security issue.  Imgur.com seems to work.

      • jmecu7
      • Mar 10, 2024 2:46 PM UTC

      Getting the same issue when using Imgur. If you check the box "apply changes to open orders" it works -- however this is not sustainable as you would have to manually do this for every product in your orders every time you add new orders. There has to be a better fix that gets these images to appear automatically.

      My company, Beisan Systems, was having an issue with product pictures not displaying as well.  We discovered multiple issues.  The first is the pictures need to be jpeg, jpg, or png.  We had some pictures in webp format that doesn't work.  The second issue was the SKU field needed to have a part number so we went back and populated the SKU field for each product.  The last issue ended up being the major culprit in solving this problem.  

      The issue occurs if you add dashes in the image title/name.    For example:  BS014 - Single - Vanos - Spare - Left - Hand - Bolt 
      This product title gets turned into a bad link(URL).  BS014---Single---Vanos---Spare---Left---Hand---Bolt
      It adds additional dashes to fill in the spaces when it gets converted to the URL.  So you need to write: BS014-Single-Vanos-Spare-Left-Hand-Bolt or BS014 Single Vanos Spare Left Hand Bolt
      • deniza
      • Oct 17, 2025 10:21 AM UTC

      @BeisanSystems thanks for sharing these findings.

      I think another issue is that if you add a product image after the product was originally added then it might not appear as it doesn't automatically update product images through the API and you can only do it through the UI manually like @jmecu7 suggested, by checking "apply change to open orders". 

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