Product Imports - Never Works

Hey there @teamLA, 

I was glad to see that you have already started a support ticket about this behavior. We definitely want to help check into this directly. 

With that in mind, our wonderful community here is full of brilliant shippers like yourself! I would encourage anyone that has run into this type of product importing error message to share how they worked around it. 

My tip, if it has not been done already, would be to check for any sort of "special characters" that can sometimes trip up an import i've seen. I'm not sure if that is the case here, but thats always been my first step of troubleshooting. Additionally, if you are seeing an error on a particular line, see if removing that line allows you to upload the rest of the sheet and then add that product individually potentially? I know thats not an ideal solution, but maybe a band-aid for the time being. 

Be on the lookout at that email chain from our support team soon 🙂 

I have issues with this all the time and it is BEYOND frustrating. When we want to launch product and there is no more live support that the issue can be addressed right away is such a flaw. I was told in a live chat 'you get a generic error so we can help you - we see in the back end why the error has occurred' why would the HIDE that information from us. My issue was pretty straight forward once the next business day I went into a live chat to ask about it, but the problem was I wasn't given that information up front and instead get this generic message that tells me nothing!  

Hey all, my name is Mike from ShipStation engineering. We are currently testing a new version of the product import which should help address some of the issues above. Namely, it has a "matching" component that lets you map ANY field names to the appropriate fields in ShipStation. It also has more verbose errors and warnings and is much less likely to throw up "an unexpected error" as @JMD pointed out above. 

This will roll out slowly to ensure quality but if anyone wants access to the new version please reply or DM me!