Is anyone else experiencing a problem where you have to re-select the saved shipping service (ie. USPS Ground Advantage) in order to ship an item, despite the item having saved shipping defaults (service, confirmation packaging, weight, dimensions)?
When an order is imported, the item has shipping defaults already saved. We used to be able to review the rate and, with one click, select CREATE LABEL. If we wanted to print several of the same item as a batch, it would show us the total rate for the orders and we would select CREATE LABEL and that was it.
Now, despite having shipping defaults saved, we receive a rate error when we try to CREATE LABEL. In order to make the error go away, we have the re-select the shipping service and the rate will refresh so we can then ship. This problem is also eliminating the ability to print more than one order in batches because we have the re-select the shipping service for each order individually.
I've attached a screenshot for a visual.
Any suggestions?